Familysearch premium content on meeting house Liahona

Discussions about Internet service providers (ISPs), the Meetinghouse Firewall, wired and wireless networking, usage, management, and support of Meetinghouse Internet
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moored
New Member
Posts: 10
Joined: Sun Sep 07, 2008 7:12 pm
Location: Victorville CA, USA

Familysearch premium content on meeting house Liahona

#1

Post by moored »

On January 20, 2023, the church announced changes to family history centers, including the following note : "Although the name of these centers will change, the same free services will be available at FamilySearch centers as were available before the name change. Guests can bring laptops or Chromebooks and utilize the free premium sites not just at FamilySearch centers, but also at any Church of Jesus Christ of Latter-day Saints church building worldwide." Source: https://www.familysearch.org/en/help/he ... rch-center

So far, this has not happened in our stake. This last week I followed family search instructions, and added the google chrome extension that the church offers to allow access to these premium familysearch websites over a church Liahona wifi system. But it did not work. I asked familysearch support for help, and they replied that the stake technology specialist would have to contact church tech support to solve the issue. Is anyone else having this problem, and have they found a solution that will allow people to access the familysearch center portal, premium content websites at any church chapel that has the Liahona wifi network?
russellhltn
Community Administrator
Posts: 34577
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Familysearch premium content on meeting house Liahona

#2

Post by russellhltn »

It worked fine for me. I have seen a delay in getting the extension to work. It may take several seconds before it figures things out and the icon turns green (I recommend pinning the extension icon so you can see it's status.)

My understanding is that the extension needs to talk to the building firewall in order to work. If for any reason you've got some other router in the system, that may cause the extension to fail.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
moored
New Member
Posts: 10
Joined: Sun Sep 07, 2008 7:12 pm
Location: Victorville CA, USA

Re: Familysearch premium content on meeting house Liahona

#3

Post by moored »

Thanks for the information. I will share what you wrote with our stake tech support person.
dave.swartz
Member
Posts: 96
Joined: Wed Apr 01, 2020 8:07 am

Re: Familysearch premium content on meeting house Liahona

#4

Post by dave.swartz »

https://www.familysearch.org/en/help/he ... -extension

Here is the article on the browser extension.
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