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Lost user names (MLS)

MLS administration

One symptom of data-damage in MLS is a missing list of user names at the login screen. This can be caused by several things, but the most prominent is improperly exiting MLS. When exiting MLS, click the Exit button in the lower left of the Main MLS screen. This will assure that the program closes properly and all data tables are preserved and saved. The user also needs to wait until MLS completely closes before shutting down the computer, as this can also damage the data and cause a loss of the usernames table.

Contents

Possible causes

  • The user is not logged in as a Windows Administrator, MLS will not function properly if logged in under a Limited Access account.
  • MLS was closed improperly by:
    • Using the red X in the top right corner to close the program rather than the Exit button.
    • Using Ctrl+Alt+Delete to close MLS.
    • Shutting off the computer with MLS running or before it completely closes. The computer should be shut down only by following the procedure: Start > Shut Down.

Solutions

There are several options available to you to restore the user names. Note that these instructions apply to MLS version 3.3 and later.

For these instructions, you will be dealing with the MLS folder that stores the data. Note that these folders may be hidden, and so you will need to change your Folder Options to show hidden files. The location of the MLS folder is different for Windows 7 than it is on Windows XP:

  • Windows XP: C:\Document and Settings\All Users\LDS Church\MLS
  • Windows 7: C:\ProgramData\LDS Church\MLS

Before doing any of these options, save your current data, so that if any problems occur, you can at least get back to your starting point:

  1. Go to the MLS\data\units
  2. Copy the Unit Number folder with your unit number on it to the Desktop or a flash drive.

Option A: Restore the most recent automatic backup

This option will preserve all changes made in MLS (except perhaps changes made to the list of MLS users itself) and so should be tried before options B & C.

Unit Number Folder in C: Drive
  1. Make sure MLS is closed.
  2. On the desktop, double-click the My Computer icon.
  3. Go to MLS\recover
  4. Open the Unit Number folder with your unit number on it.
  5. Open the most recent data-backup folder (You may want to click on the Date Modified column heading to sort the folders by date).
  6. Right-click the data.properties file and select Copy.
  7. Go to the MLS\data\units folder
  8. Open the Unit Number folder with your unit number on it.
  9. Open the data folder and paste (ctrl+v or right-click and select Paste) the data.properties file into that folder. When a pop-up window appears asking if you want to replace the file, click Yes.
  10. Open MLS and then sign in.

If the usernames still do not show, close MLS, start at step 5 of the instructions above, except open the 'second' most recent data-backup folder. You can work chronologically through your data-backup folders by following the steps until the usernames are restored.

Option B: Restore the most recent backup from disk

Restoring data from an older automatic backup file may cause you to lose modifications you have made to the MLS data since that backup was made, so you may need to redo some work.

Note: Make sure MLS is closed before completing these steps.

  1. Open My Computer (Right-click on Start > Explore > My Computer)
  2. Go to MLS\data\units.
  3. Open the Unit Number folder, and drag it to the computer's desktop.
  4. Open MLS.
  5. Enter the unit information.
  6. Select Restore from a File.
  7. Restore the most recent backup from the unit.

Option C: Restore from an older automatic backup file

Restoring data from an older automatic backup file may cause you to lose modifications you have made to the MLS data since that backup was made, so you may need to redo some work.

Note: Make sure MLS is closed before completing these steps.

  1. Open My Computer (Right-click on Start > Explore > My Computer)
  2. Go to MLS\recover
  3. Open the Unit Number folder. Note the dates and time stamps of the sub-folders.
  4. Open the most recent data-backup folder.
  5. Select all the files in the folder.
  6. Go to the MLS\data\units folder.
  7. Open the Unit Number folder with your unit number on it.
  8. Open the data folder and paste (ctrl+v or right-click and select Paste) the copied files into that folder. When a pop-up window appears asking if you want to replace the files, confirm the replacement.
  9. Open MLS and try to log in. If the users are recovered you are finished. If they are not, repeat the above steps, with the next most recent data-backup folder until the users are recovered.

See also

This page was last modified on 5 August 2012, at 13:02. This page has been accessed 11,423 times.