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General Self Support Print E-mail

On LDS Tech, you can participate in both a forum and wiki to ask questions, contribute your knowledge, and keep updated with new content. Forums differ from wikis in several major ways:

Forum

The forum allows you to post questions and respond to other members. You typically post to the forum when you have a question to ask, when you're unsure about something, or when you want to raise a discussion about an issue.

New forum threads remain indefinitely on the site until new threads push them out of visibility. After that, users primarily find forum information through keyword searches or by drilling into forum categories.

When you click a thread, the earliest posts are shown at the top by default, with the latest post at the end of the thread. You can reverse this order through your forum settings (go to Forum > Forum Actions > General Settings). On this same Settings page, you can also choose how many posts show per page.

As you read the threads, make sure you look at the timestamp of each post as you evaluate its information. Forum threads aren't meant to be edited after posting, so sometimes posts become dated and inaccurate as time passes. You can also assess the credibility of post authors by looking at their number of forum posts and the date they joined the forum.

To see new posts in the forum, click the What's New button. If you're logged in, What's New shows all the latest posts since your last visit. After you view a post, it disappears from the list of What's New posts. If you're not logged in, What's New only shows the posts added in the last 24 hours; the posts also remain visible even after you click them.

To learn more about the Forum, see the Forums FAQ page.

Wiki

The wiki contains reference and how-to information for a variety of Church technologies. In contrast to the forum, which consists of questions and answers, the wiki is intended to capture answers and how-to information. Ideally, when a solution or nugget of information is posted to the forum, that information should be transferred to the wiki. Each wiki page is an article rather than an open-ended discussion or conversation.

Although the wiki and forum are skinned to look similar, they are actually separate platforms (vBulletin and Mediawiki). Searches on the forum do not automatically include wiki results, and searches on the wiki do not show forum results. If you're searching for information, you need to search both sites. You also need to log in to each site separately.

Although wikis are designed more for reference information and less for conversation, each wiki page also has a Discussion page. If you have a question or issue about content on the wiki, you can raise your concern on the Discussion page for that wiki article. You can also make direct edits to the wiki articles. Editing the wiki is expected, and you shouldn't feel reservations about changing "someone else's content." On the wiki, the content belongs to everyone. Through successive edits from multiple people, the content becomes more refined and accurate.

To stay updated with edits to wiki pages, you can "watch" a wiki page. Log in to the site, navigate to a wiki page, and then click the Watch button. When someone makes an edit to the page, you'll receive an e-mail. You can then review the edits by comparing revision histories. If you think the edit takes a step backwards rather than forwards, you can undo the revision. The History tab for each page shows you these options. To ensure you receive updates for pages you're watching, check your settings under My Preferences and make sure your e-mail address and notification options are up to date. You can also view new additions to the wiki by clicking Recent Changes link in the wiki footer.

For more information about working with the wiki, see the Wiki Guidelines.

Community Moderation

Both the forum and wiki are community-moderated sites. The majority of the forum discussions and wiki articles are created and driven by community members, not Church employees. Church employees may participate in some forum threads and add wiki articles as needed, but by and large these sites are community moderated, with community volunteers playing key roles in responding to discussions and adding new articles.

 

Comments  

 
# David Arthur Blain 2011-10-15 23:34
To schedule a resource on the new ward web site it takes you to a calendar but does not allow you to choose a resource to schedule. Will this be resolved? Is there a work around?
 
 
# Juanita Foster 2012-03-06 13:37
Quoting David Arthur Blain:
To schedule a resource on the new ward web site it takes you to a calendar but does not allow you to choose a resource to schedule. Will this be resolved? Is there a work around?

I am look for the build in hartion I do not if spell rigth but it is in turnwater,wa 98501
 
 
# Don Nesbitt 2011-11-29 13:00
Scripture Mastery App doesn't detect iPad and rotation to landscape orientation.
 
 
# Tom Johnson 2011-12-06 14:21
The best place to post general technical feedback is the LDSTech forum (https://tech.lds.org/forum). Re the calendar question, the new calendar does offer resource scheduling but it works differently from the classic calendar. You schedule resources in the same way that you would schedule rooms.
 
 
# Todd Daley 2011-12-08 14:54
Checking on blog comment moderation. Who in the community would moderate these comments?
 
 
# Tom Johnson 2011-12-08 14:56
I moderate them. Did you have a question or was there a comment that went unanswered?
 
 
# Larry Larson 2012-01-12 07:00
Just installed LDS.org on a new droid. I see the welcome screen with the Directory, Calendar, Applications. There is no Menu or Tools link. Which means I can't get to magazines, tools, CDOL, etc.

Any suggestions? Thanks in advance!
 
 
# Sandra Stewart Swasey 2012-02-23 12:03
Is there a way for auxiliaries (Relief Society) secretaries to enter VT reports and print lists/reports e.g. birthday, VT, outside the clerk's office--thanks!
 
 
# Anne Gutierrez 2012-07-06 22:26
That would be awesome if it were possible.
 
 
# Juanita Foster 2012-03-06 13:40
I have not get answell on it so I gest my spell is not good for to undstand so am not happy at all.
 
 
# George Walter Braden 2012-04-16 07:12
I need a very simple answer: How do I improve my browser, such as through Internet Explorer. to better use the webste for calendars and possibly directories? Just sign me as an anonymous novice.
 
 
# Tom Johnson 2012-04-16 09:11
George, you will probably have a better experience using Chrome or Firefox, rather than Internet Explorer. Many browsers automatically prompt you with updates when they are available. If you want to update IE, and you know you have an older version, just google Download Internet Explorer and the new version you download should update your previous browser version.
 
 
# Ronald George Hanson 2012-05-05 07:10
My calendar locations do not include my home ward. There are a few of my stake wards included as well as the stake calendar but my ward is not available. I know others in my ward have access. How do I get it to show up on my calendar?
 
 
# Anne Gutierrez 2012-07-06 22:27
How can I change the language to Spanish on my Gospel Library app on my ipad?
 
 
# PHilip Clegg 2012-08-09 10:27
I listen to Mormon channel on my smart phone. For the month of August when i go to listen to the ensign it is not there. They have the Friend by error in place of the Ensign. Can this be corrected?
 
 
# Jason Barton 2013-03-12 20:47
Using the 'Notebook' part of LDS Gospel Library - I just accidentally deleted part of my personal journal by touching an arrow icon on the right side of the screen. How do I retrieve this accidental deletion? Thanks
 
 
# Connie McArthur 2013-05-18 20:06
Please help! I want To delete and re-install the Gospel Library app:
When I follow the instructions it said to sinc now in he settings and to wait until the numbers pending goes to O. I am signed in to my LDS account when I do this but nothing happens. I am hoping to get some help here.
 
 
# Brian Allan Stott 2013-08-28 16:16
I can not find real support. How do you post new topics to forums? I have no post new button. If I post a reply with a changed subject that does not create a new topic either. No phone number, no e-mail to Tech.LDS.ORG.

I need a video from a service group. The service group is not knowledgeable to do this. They have claimed to not help. I am trying to be self sufficient to help myself and others but, with stumbling blocks I can not.

Specific Help needed:
LDSJOBS Detroit has a mock interview taped. I want to review it. It is of me, Brian Allan Stott. The LDSJOBS office does not have the skill. I have not access to TechSupport. You need to be much more accessable.

Brian Stott, LDS
(412) 867-7719
 
 
# Linda Sue Nash 2013-10-03 09:06
I have been able to schedule activities in our building due to my calling and all of a sudden I am unable to do so. What steps do I take to resolve this situation?
 
 
# Robert August Bateman 2013-10-11 09:36
Is there anyone that is involved in BlackBerry app development that could take the latest LDS Tools app that I converted to a .bar file from an .apk and work out the bugs? I don't have the know-how. It would need to be developed for the 10.2 OS, I believe. I tried, but got very lost very quickly. Here is a link to the .bar of the latest release of LDS Tools:
https://www.dropbox.com/s/3r0pxyq712...1.0.2223.0.bar
Thank you to anyone who'll attempt this.
 
 
# Maryanne Cowell 2013-10-16 19:18
I downloaded the update for the Gospel Library on my iPad to fix the bugs for IOS 7 and now it runs very slow. I have deleted the app and reloaded it, but it didn't solve the problem. Can anything be done?
Thank you
 
 
# James Humberstone 2013-11-21 21:38
Like Brian Allan Stott above, I also don't see anywhere to post forum comments or create a new post. I am either blind or don't have that option. I am logged in with my lds.org account...please help! Also, as Brian said, there is no 'contact us' or 'support' email address listed anywhere that I can find...
 
 
# Tim 金龙Λ̊™ Riker 2013-11-22 11:29
Where are you trying to post? The tech contact email is Tech@LDSChurch.org
 
 
# James Humberstone 2013-11-22 11:46
here: https://tech.lds.org/forum/viewforum.php?f=103 (iPhone Gospel Library forum)...i don't see a 'new post' or 'create post' option anywhere. see screenshot: http://s7.postimg.org/qe9s02gob/LDStech.png
 
 
# K.C. Norseth 2013-12-08 09:59
It sees to be a general consensus that no one knows how to post to a forum. I am another one. I am definitely not a novice to the internet and I have searched high alow for a means to do so.
 
 
# Tim 金龙Λ̊™ Riker 2013-12-10 14:34
It looks like our latest update had a group number misconfigured. Some users were added to the Guests group instead of the Registered Users! Ouch! Thanx for catching this. We've moved everyone over to Registered Users and fixed new registration. Holler if we've missed something.
 
 
# James Humberstone 2013-12-10 16:15
I just logged in and still don't see any 'new post' link or button, or anything of the sort. What should I be looking for? Can you check those roles & permissions again? Thanks.
 
 
# Tim 金龙Λ̊™ Riker 2013-12-11 23:30
Not all forums are open to posting. Try entering one that is, and you should see a "NEWTOPIC" button on the upper left. Here's an example forum where posting is enabled:

https://tech.lds.org/forum/viewforum.php?f=14

I checked your permissions and you seem to have access to post there.
 
 
# James Humberstone 2013-12-27 12:08
Thanks Tim, works!!
 
 
# James Humberstone 2013-12-27 12:12
Well, I got into the link you sent, and I see the 'new post' button, but why can't I get into this one and post a commend or new thread, for example?

https://tech.lds.org/forum/viewforum.php?f=103
 
 
# Walter Hugh, Jr Compton 2014-01-10 09:46
It appears that when entering YMYW events on the calendar, you have to enter it twice (once for each organization) is there a way to enter only once?
 
 
# Walter Hugh, Jr Compton 2014-01-10 09:48
As a Bishop, when searching meeting house locator, I only get Bishop's home number and no one is ever there (called 4 units today). Could we add the Bishop's/Leaders email address to keep from playing telephone tag?
 
 
# Walter Hugh, Jr Compton 2014-01-10 09:50
When searching Meetinghouse location, it would help if we could either see ward boundaries, or let the search tell us what unit the address we enter is in. It would help greatly
 
 
# Benjamin Almon Mavy 2014-03-25 19:12
Who decided to eliminate the ability to export? I'm assigning the bishopric to clean every week from now on until this is either fixed or they release me.
 
 
# Tim 金龙Λ̊™ Riker 2014-03-26 16:35
Ben: I edited your message. I'm not sure what export you are referring to? This topic is about general support tools like the wiki and the forum. If you have a comment on a different product, you might try looking on the forum for a product specific area.
 
 
# Quinton Ray Cragun 2014-04-02 21:34
Does anyone know if you can access the list of unassigned members for home teaching through lds.org? Or is this only an MLS feature?
 
 
# Alan Smoot 技术 2014-04-08 07:29
Quoting Quinton Ray Cragun:
Does anyone know if you can access the list of unassigned members for home teaching through lds.org? Or is this only an MLS feature?

This is in MLS only.
 

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