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Unable to link membership number to account
Posted: Fri Apr 05, 2019 10:08 pm
by TiffanyannJohnson84
I just paid my tithing online and discovered that I cannot link my membership number to my account. It says my membership number already exists. I only have the one membership number and only one email that it would be listed under. I need to fix this problem.
Re: Unable to link membership number to account
Posted: Fri Apr 05, 2019 10:29 pm
by lajackson
Work with your clerk to contact the Global Service Center. Ask them to combine the accounts so that your donations will all wind up under the account with your membership record attached.
Re: Unable to link membership number to account
Posted: Sat Apr 06, 2019 5:48 pm
by scgallafent
TiffanyannJohnson84 wrote:I just paid my tithing online and discovered that I cannot link my membership number to my account. It says my membership number already exists. I only have the one membership number and only one email that it would be listed under. I need to fix this problem.
You have two accounts. One is associated with your membership record number and the one you used to pay your tithing isn’t.
At this point, you need to work with your ward clerk, as lajackson said. He can contact the service center for assistance.