Unable to make changes to my lds account. For instance password change.

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
ErnestAbekyi
New Member
Posts: 1
Joined: Mon Feb 18, 2019 6:22 am

Unable to make changes to my lds account. For instance password change.

Postby ErnestAbekyi » Fri Mar 15, 2019 10:09 am

Whenever I open account.lds.org, and after I have signed in, I am asked to enter a code from the lds authenticator application. I don't use the application anymore and I don't remember any code. I need to also change my password urgently. I wish I could disable that feature from my account so that I could just login in with my password. I need help.
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A screenshot of what I see after opening account. LDS.org and after signing in
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russellhltn
Community Administrator
Posts: 25869
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to make changes to my lds account. For instance password change.

Postby russellhltn » Fri Mar 15, 2019 11:44 am

I'd get in contact with the ward clerk to have him put you in touch with support.

Note that are not open on the weekend, so I'd call him ASAP.
Have you searched the Help Center? Try doing a Google search and adding "site:lds.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

lieliekholee
New Member
Posts: 1
Joined: Mon Feb 12, 2018 2:58 am

Re: Unable to make changes to my lds account. For instance password change.

Postby lieliekholee » Sat Mar 16, 2019 3:11 pm

Hello, my name is sister Lie Lie Kho
I don't know why I can't change my LDS password


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