I can't save personal information changes

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danielgunn23
New Member
Posts: 1
Joined: Tue Mar 05, 2019 6:02 pm

I can't save personal information changes

Postby danielgunn23 » Tue Mar 05, 2019 6:13 pm

When I try to change my phone number or email under personal information, I click on the save button and the icon spins as if it's saving but when I select a different menu item I get the message that my changes have not been saved and that need to save or cancel to continue. I tried Internet Explorer, Microsoft Edge, Chrome, and Safari and get the same error message on all of them. Any ideas?

mevans
Senior Member
Posts: 1679
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Re: I can't save personal information changes

Postby mevans » Thu Mar 07, 2019 7:14 am

Are you still experiencing the problem? I just tried to edit my personal information and I was able to do so. It may have been a temporary problem. If you're still having problems, it would be good to know.

shepherdlawson
New Member
Posts: 1
Joined: Tue Apr 02, 2019 1:48 pm

Re: I can't save personal information changes

Postby shepherdlawson » Tue Apr 02, 2019 1:52 pm

I have the same problem. I just created an account for my son and when I try to save the e-mail address in the "contact settings" section it acts like it is saving but never does. If I click on another section, like "personal information" it tells me "Your information has been changed, but not saved. Please save or cancel your changes." No matter how many times I click save or leave the page, return and try again, it won't save. I'm using Firefox.

mevans
Senior Member
Posts: 1679
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Re: I can't save personal information changes

Postby mevans » Tue Apr 02, 2019 7:45 pm

Are you using the new beta directory or the existing classic directory?

russellhltn
Community Administrator
Posts: 25869
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: I can't save personal information changes

Postby russellhltn » Tue Apr 02, 2019 8:57 pm

mevans wrote:Are you using the new beta directory or the existing classic directory?

Good point. If you're not using the beta, I'd suggest trying it.

At this point, I doubt if any effort will be made to fix any problems in the existing non-beta directory.
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