Send a Message attachments not working

Discussions about the Leader and Clerk Resources on lds.org.
zaneclark
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Send a Message attachments not working

Postby zaneclark » Wed Feb 20, 2019 9:35 pm

Although I have added attachments previously, today any email with an attachment will not send. I have sent a feedback, but wondered if others are having a similar problem.

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sbradshaw
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Re: Send a Message attachments not working

Postby sbradshaw » Thu Feb 21, 2019 8:33 am

How big is the attachment, and what filetype? Does it have a bigger file size than usual?
Samuel Bradshaw • If you desire to serve God, you are called to the work.

zaneclark
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Re: Send a Message attachments not working

Postby zaneclark » Thu Feb 21, 2019 8:49 am

sbradshaw wrote:How big is the attachment, and what filetype? Does it have a bigger file size than usual?

I tried both large and small, jpg and pdf, Chrome and Safari... Same result... still won't send.

scgallafent
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Re: Send a Message attachments not working

Postby scgallafent » Thu Feb 21, 2019 10:56 am

I just did a cursory test and was able to send myself a PNG file.

zaneclark
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Re: Send a Message attachments not working

Postby zaneclark » Thu Feb 21, 2019 11:57 am

scgallafent wrote:I just did a cursory test and was able to send myself a PNG file.

I just tried with a png file and also used Firefox, which I hadn't tried, and also tried it on my iPad... Still won't send...

zaneclark
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Re: Send a Message attachments not working

Postby zaneclark » Tue Feb 26, 2019 8:08 am

I am using all Apple devices, so I tried sending an attachment on the pc in the clerk's office Sunday, still didn't send. I haven't heard from Feedback yet, but does anyone else have any idea on this?

zaneclark
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Re: Send a Message attachments not working

Postby zaneclark » Wed Mar 06, 2019 3:28 pm

It's working! I have been testing everyday and today it worked. Keeping my fingers crossed that it is still working for my newsletter next week.

willispb
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Re: Send a Message attachments not working

Postby willispb » Sun Mar 24, 2019 1:46 pm

Somewhat related to this thread, I have been trying to send a pdf (~1MB) attachment to the Relief Society members. When I add an attachment, the "message" seems to go through, but I don't get a confirmation as the pop-up says I will. When I don't attach anything, I get the confirmation that it says I will. Is there something that causes the confirmation to not be sent when there is an attachment? Why do I see this behavior?

taftkyleseth1
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Re: Send a Message attachments not working

Postby taftkyleseth1 » Wed Apr 10, 2019 10:16 am

I have been unable to attach any kind of document to the e-mail application. This has been ongoing for the last two or three months. It worked previously. When I try to attach something it shows up with the name of the attachment and lists it as a 1 MB attachment, which basically indicates there is no content. And when I send the message, the attachment does not show up. Are the IT folks at the Church Office Building aware of this? Are they working on it? How do I contact them to let them know?

lajackson
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Re: Send a Message attachments not working

Postby lajackson » Thu Apr 11, 2019 6:01 pm

taftkyleseth1 wrote:How do I contact them to let them know?

You get word to the developers by using the feedback link. If there is not a link on the Send a Message page, you can use the link on any other page.


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