Regular Donation Page Issue?

Discussions about the Online Donation system.
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Regular Donation Page Issue?

Postby emmamartindale » Thu Jan 10, 2019 9:37 am

Ok I wanted to make a donation, so as usual I logged into my account and clicked on My Account and Ward. Under that there's Donation right? So I clicked on that and expected the regular donation page to pop up where I can write everything in and submit it....but it immediately went to my donation history? I guess I'm just really confused. Because I reloaded the page and it was still only donation history. I tried to look for a button for creating a new donation but didn't see one. I even just tried typing in only and it keeps adding the history part automatically. I'm just not sure why this is happening. Is there a new way I should get to donations?

Is anyone else having this problem? Please help!

Thank you.

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Re: Regular Donation Page Issue?

Postby russellhltn » Thu Jan 10, 2019 10:31 am

Have your membership records moved to a new country? I think that's the expected result if you move to a country that doesn't have on-line donations.
Have you searched the Help Center? Try doing a Google search and adding "" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

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Re: Regular Donation Page Issue?

Postby juliekayenewell » Fri Jan 11, 2019 7:20 am

We are having the same issue and haven't moved or changed anything.

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Re: Regular Donation Page Issue?

Postby davesudweeks » Fri Jan 11, 2019 11:45 am

I made a donation yesterday evening and had no problems.

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Re: Regular Donation Page Issue?

Postby emmamartindale » Tue Jan 15, 2019 5:28 am

Yes, actually that is a good point. My records were moved to a different country, I hadn't even thought of that.
I figured out today that if I change the country setting on the left side it gives me the option to make a donation now :) so that's good.
But now apparently the form that showed up before won't load? There's just this huge blank space where it should be. I don't know if anyone else has issues with this part. I tried using several other browsers and removing any adblocks or addons like that that might affect it, but it still doesn't work.

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Re: Regular Donation Page Issue?

Postby lajackson » Tue Jan 15, 2019 8:12 am

emmamartindale wrote:My records were moved to a different country

The online Donation system is country-specific. If you move to a new country, and the system is available there, you have to set up a new in-country bank account to use for your donations.

An exception seems to be that if you are an expatriate, for example, a senior missionary or a U.S. service member stationed overseas, the Church is able to set your Donations account so that you will be able to continue to donate from your home country bank account to your home country ward.

And I do not believe you are able to change the country setting and make it stick. The Church does that based on the location of your membership record.

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