GL Won't Open

Discussions around the Gospel Library application for Windows for Desktop and Mobile
bellfamily4
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Joined: Fri Feb 11, 2011 10:49 am

GL Won't Open

Postby bellfamily4 » Thu Jan 10, 2019 2:22 am

v4.2.4.0 on Windows 10


On opening the app, I get green check marks by Signing In, No Cat Update, Syncing Annotations and syncing notebooks. Then, the hourglass just keeps spinning. I have uninstalled and reinstalled with no change. The unsupported LDS Tools also quit loading. BTW, I have no problem loading the app on my Android phone using the same account.

This started about two weeks ago. Any thoughts? Thanks.

plamb1215
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Joined: Thu Jan 10, 2019 8:55 am

Re: GL Won't Open

Postby plamb1215 » Thu Jan 10, 2019 9:01 am

I'm having the same problem, but it happens intermittently and it has been happening for the past month or so. It normally works if I delete the app and re-download it, but that is obnoxious to to and really hard when you are in a church class (or worse when teaching). If anyone has a solution in simple English (minimal IT talk), that would be amazing!

bellfamily4
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Joined: Fri Feb 11, 2011 10:49 am

Re: GL Won't Open

Postby bellfamily4 » Thu Jan 10, 2019 7:27 pm

Yeah, for me it started right before the class I was to teach. Sadly, mine isn't intermittent. . .it fails every time. I'm hoping this is the correct place for support. Given how many people use the library, I expected to see a lot more activity/response in this forum. Is there another site for official support?

bellfamily4
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Joined: Fri Feb 11, 2011 10:49 am

Re: GL Won't Open

Postby bellfamily4 » Fri Jan 11, 2019 12:25 am

RESOLVED:

Following a suggestion in another post, I reset the app instead of re/uninstalling. For me it's under Windows Settings | Apps | Gospel Library | Advanced Options. Scroll down and click Reset, and confirm.


So after the app opened and I selected defaults, it stalled out on the initial catalog download. I again reset the app, but skipped downloading of the default catalog. So far I've been able to download individual items without issue. So it's working again. . .for now.

davesudweeks
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Location: Oklahoma, USA

Re: GL Won't Open

Postby davesudweeks » Fri Jan 11, 2019 6:05 am

bellfamily4 wrote:I'm hoping this is the correct place for support. Given how many people use the library, I expected to see a lot more activity/response in this forum. Is there another site for official support?

This forum is user-to-user assistance. There are some programmers who visit occasionally in an unofficial capacity, but official support is via feedback from within the app itself (I think feedback is in the help menu) or via lds.org if the app refuses to open. Posting issues here will sometimes find resolution if someone else has resolved the same issue and they provide info on their success, but there are no guarantees that will happen.

rhdavis1bird
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Re: GL Won't Open

Postby rhdavis1bird » Sun Feb 10, 2019 4:58 pm

Following the guidance here, I also "reset" my gospel library an that did the trick.

sbirk
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Joined: Tue Mar 08, 2011 11:01 am

Re: GL Won't Open

Postby sbirk » Sun Mar 24, 2019 7:36 pm

I have a 2019 MacBook Pro running VMWare Fusion 11.0 with Windows 10 Home Edition installed as a virtual machine.

When I start GL, I get the screen that says the catalog is downloading. Then, I sign in with my LDS account info. I then get the configuration screen for the theme, colors, etc. I've clicked on both the Next button and the Skip This Step button. The program asks if I want to download some books. I've clicked both the Yes and No buttons. After this, the app screen goes white and does nothing.

I've uninstalled and reinstalled the app. I've done the Windows app reset procedure. I've thrown the laptop out the window... no, not really, but by this time, I'm so frustrated with the app not working that I feel like doing it.

Under VMWare, I have a Windows 8 virtual machine, also. I've tried installing GL on the Windows 8 virtual machine and I get the same results.

Anyone familiar with virtual machines who might have experienced this problem and figured out how to resolve it?

Thanks.

spencerto
Church Employee
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Joined: Thu Feb 07, 2013 11:08 am

Re: GL Won't Open

Postby spencerto » Sun Mar 31, 2019 9:12 pm

On your MacBook Pro, which version of Gospel Library is being installed? The latest version should be v5.0.4 and should work fine on Windows 10 in VMWare Fusion...Also, what version of Windows 10...type WINVER at the Cortana search box on the taskbar. The latest version of Windows 10 should be Version 1809 (OS Build 17763.379).

sbirk
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Joined: Tue Mar 08, 2011 11:01 am

Re: GL Won't Open

Postby sbirk » Mon Apr 01, 2019 6:17 am

I'm using GL 5.0.4. My version of Win10 is 1903, which is an advance-release version. Lest we assume that the Win10 version is the problem, I also have a Win8 partition in VMWare and GL doesn't work in it, either.

spencerto
Church Employee
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Joined: Thu Feb 07, 2013 11:08 am

Re: GL Won't Open

Postby spencerto » Mon Apr 01, 2019 8:48 am

The app for Win8 is a different version and hasn’t been updated for several years. I would focus on the windows 10 version. There may be an issue with the preview release of Windows 10. I have a spare machine that I’ll try to update to a pre release version of Windows 10 to see if there might be an issue there.


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