Can't Listen to January 2019 Ensign on iPhone

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brando99
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Joined: Tue Jan 08, 2019 9:56 am

Can't Listen to January 2019 Ensign on iPhone

Postby brando99 » Tue Jan 08, 2019 10:26 am

I can't listen to January 2019 Ensign using my iPhone on Gospel Library. Normally when I click on an Ensign article there are "Headphones" I can click on so I can listen. These headphones don't appear for January 2019. They appear for other months including December 2018 and November 2018. I know its not a issue with my phone. I verified the issue on 2 of my friends iPhone. I verified it works on Android phones. Its seems to be only an issue on an iPhone. Can you please fix this? I like to listen to current Ensign articles when I ride my bike. Thanks!

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sbradshaw
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Re: Can't Listen to January 2019 Ensign on iPhone

Postby sbradshaw » Tue Jan 08, 2019 1:41 pm

You're right – neither the iOS nor Android app have audio recordings (the Android app has an audio button, but it brings up text-to-speech, not actual recordings). You could try sending feedback through Gospel Library settings. I expect the audio will come in a content update soon. I was able to listen at Study.LDS.org.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

teamhs
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Re: Can't Listen to January 2019 Ensign on iPhone

Postby teamhs » Tue Jan 29, 2019 6:55 am

ugh! I am so disappointed. Has anyone contacted the tech department?

lajackson
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Re: Can't Listen to January 2019 Ensign on iPhone

Postby lajackson » Tue Jan 29, 2019 8:35 am

teamhs wrote:Has anyone contacted the tech department?

I kindly ask, Have you? Only someone here who has experienced the same problem might have used the feedback link to do so. But there is no way to know for certain.

This is a user-to-user forum and is not a part of the feedback system. We try to help each other based on our experiences, but programmers and developers rarely haunt this site. Sending feedback is the means most likely to get the problem in front of those who are able to review and fix the situation.


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