Luke 1 has disappeared

Discussions about the Notes and Journal tool on LDS.org. This includes the Study Toolbar as well as the scriptures and other content on LDS.org that is integrated with Notes and Journal.
Rudyrono
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Luke 1 has disappeared

Postby Rudyrono » Fri Jan 04, 2019 2:12 pm

I was making notes in Luke 1 and without warning the text disappeared. I signed out of my account and it reappeared. When I signed back in it vanished again. I went to my phone app and I'm able to see Luke 1 with my notes but no matter what I do, like using the side arrows to go from chapter to chapter, I can't get the text for Luke 1 to appear. I also cannot toggle out of the "new experience" in Luke 1. Has anyone else experienced "disappearing scriptures?"

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sbradshaw
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Re: Luke 1 has disappeared

Postby sbradshaw » Mon Jan 07, 2019 8:51 am

That's an interesting bug. I'd recommend sending feedback using the Feedback link at the bottom of Study.LDS.org. Because it appears when you're signed out, but disappears when you're signed in, I'm guessing it's hiccuping on some sort of annotation on the page.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

Rudyrono
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Joined: Fri Oct 12, 2018 5:40 am

Re: Luke 1 has disappeared

Postby Rudyrono » Tue Jan 08, 2019 3:01 pm

Thank you for the suggestion. I will do that.

mevans
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Re: Luke 1 has disappeared

Postby mevans » Wed Jan 09, 2019 9:51 am

I'm curious which computer and web browser you were using?
When you are in Luke 1, does the "New Experience" toggle appear near the top of the page? If so, turn off the New Experience and see if Luke 1 appears.

What you describe sounds similar to the problems I used to encounter with the New Experience, but it seems the church fixed something in mid-December and I've been able to use the New Experience since then without problems.

mevans
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Location: California, USA

Re: Luke 1 has disappeared

Postby mevans » Mon Jan 21, 2019 9:55 am

Maybe I'm encountering the same problem as you. You mentioned you were making notes. I can't reproduce this, but I think I ran into the same problem. (See New Experience Highlighting Causes Page to Not Render).

Try switching to the Old Experience, deleting your highlights there, then switching to back to the New Experience. Does Luke 1 now reappear?

connie3369
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Re: Luke 1 has disappeared

Postby connie3369 » Tue Jan 29, 2019 1:20 pm

I have same problem and New Experience will not allow me to toggle. What's up with this?

mevans
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Location: California, USA

Re: Luke 1 has disappeared

Postby mevans » Wed Jan 30, 2019 9:42 am

connie3369 wrote:I have same problem and New Experience will not allow me to toggle. What's up with this?


Meaning that you are using the New Experience and you can't turn it off? Or that the toggle to turn it off is missing?

If the whole page is blank (and therefore, the toggle is missing), try going to a different page, such as a general conference talk, or try the landing page for the Gospel Library online (https://www.lds.org/study/scriptures?lang=eng). See if the toggle exists on the different page, where you can turn it off, then go back and see if your missing page appears in the Old Experience.


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