Lds tools won't let me sign in

Any discussions around the LDS Tools App on various mobile and electronic devices
joshyoung9
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Joined: Mon Dec 24, 2018 7:01 am

Lds tools won't let me sign in

Postby joshyoung9 » Mon Dec 24, 2018 7:04 am

When I type in my correct username and password, it says authenticating then it says preparing to sync, then it goes back ro the sigh in page.

russellhltn
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Re: Lds tools won't let me sign in

Postby russellhltn » Mon Dec 24, 2018 10:03 am

What version of LDS Tools do you have? Versions prior to 3.5 no longer work.

Second, do you have anything in your password other than letters and numbers? Things like punctuation or symbols? It's possible the app may not be translating them correctly for it to work.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

SemiSweet
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Re: Lds tools won't let me sign in

Postby SemiSweet » Mon Jan 07, 2019 8:14 am

I have the same problem on my Kindle. It was working fine until a couple months (or so?) ago. And nope, no misinterpretable pw characters.

russellhltn
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Re: Lds tools won't let me sign in

Postby russellhltn » Mon Jan 07, 2019 10:33 am

What version of LDS Tools?
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

ronharper
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Joined: Tue Nov 15, 2016 5:49 pm

Re: Lds tools won't let me sign in

Postby ronharper » Wed Jan 16, 2019 3:08 pm

I have the same problem now on my kindle. Latest update available in the Amazon app store. All the kindles in the family are exhibiting the same behavior.

lajackson
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Re: Lds tools won't let me sign in

Postby lajackson » Wed Jan 16, 2019 3:50 pm

ronharper wrote:Latest update available in the Amazon app store.

LDS Tools needs version 3.5 along with the Android 5 operating system or better to work. It is likely your Kindle does not have a new enough OS and has loaded an older version of LDS Tools. Unfortunately, older versions will no longer sync because of newer security requirements.

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sbradshaw
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Re: Lds tools won't let me sign in

Postby sbradshaw » Thu Jan 17, 2019 8:37 am

LDS Tools is no longer supported on Kindle Fire devices, even if they're running Android 5 or higher. Fire OS is a heavily-customized version of Android, which doesn't provide all of the same tools and security features as other versions of Android.
Samuel Bradshaw • If you desire to serve God, you are called to the work.


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