Lds tools won't let me sign in

Any discussions around the LDS Tools App on various mobile and electronic devices
joshyoung9
New Member
Posts: 1
Joined: Mon Dec 24, 2018 7:01 am

Lds tools won't let me sign in

Postby joshyoung9 » Mon Dec 24, 2018 7:04 am

When I type in my correct username and password, it says authenticating then it says preparing to sync, then it goes back ro the sigh in page.

russellhltn
Community Administrator
Posts: 25084
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Lds tools won't let me sign in

Postby russellhltn » Mon Dec 24, 2018 10:03 am

What version of LDS Tools do you have? Versions prior to 3.5 no longer work.

Second, do you have anything in your password other than letters and numbers? Things like punctuation or symbols? It's possible the app may not be translating them correctly for it to work.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

SemiSweet
New Member
Posts: 1
Joined: Mon Jan 07, 2019 8:13 am

Re: Lds tools won't let me sign in

Postby SemiSweet » Mon Jan 07, 2019 8:14 am

I have the same problem on my Kindle. It was working fine until a couple months (or so?) ago. And nope, no misinterpretable pw characters.

russellhltn
Community Administrator
Posts: 25084
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Lds tools won't let me sign in

Postby russellhltn » Mon Jan 07, 2019 10:33 am

What version of LDS Tools?
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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