Unable to open or download content to Gospel Library

Discussions around the Android version of the Gospel Library application.
rkfrates
New Member
Posts: 1
Joined: Sun Jan 13, 2019 12:27 pm

Re: Unable to open or download content to Gospel Library

Postby rkfrates » Sun Jan 13, 2019 12:32 pm

We were having the same problem on my son's Samsung s9+ phone. I finally unpaired his device with the Verizon family companion app and uninstalled it. I then uninstalled Gospel Library and reinstalled it. It worked! I almost gave up while installing because it paused in the same spot it had been stalling before but it worked! Yay! I just thought I would put this out there for others.

ronin718
New Member
Posts: 3
Joined: Tue Jul 14, 2015 11:15 am

Re: Unable to open or download content to Gospel Library

Postby ronin718 » Sun Jan 20, 2019 2:22 pm

fredbloem wrote:Considering that I was able to solve the problem by uninstalling an app, you most likely have an app on your devices that prevent you from downloading the CFM curriculum.

That is quite the stretch of thought. Just because uninstalling the app worked for you doesn't mean that is the end-all solution for the problem. There is no "1.1.1.1:Faster & Safer Internet" app on the Samsung Galaxy S to be uninstalled. I looked. And considering that the same issue occurred on my Galaxy Tab A, it appears to go beyond just the single app issue. This is a problem that Salt Lake needs to look at.

davesudweeks
Senior Member
Posts: 1139
Joined: Sun May 09, 2010 8:16 pm
Location: Oklahoma, USA

Re: Unable to open or download content to Gospel Library

Postby davesudweeks » Sun Jan 20, 2019 5:08 pm

ronin718 wrote:
fredbloem wrote:Considering that I was able to solve the problem by uninstalling an app, you most likely have an app on your devices that prevent you from downloading the CFM curriculum.

That is quite the stretch of thought. Just because uninstalling the app worked for you doesn't mean that is the end-all solution for the problem. There is no "1.1.1.1:Faster & Safer Internet" app on the Samsung Galaxy S to be uninstalled. I looked. And considering that the same issue occurred on my Galaxy Tab A, it appears to go beyond just the single app issue. This is a problem that Salt Lake needs to look at.


ronin718, if you feel "Salt Lake needs to look at a problem" (i.e. the developers) you need to send feedback from within the app or via lds.org to get this concern to those who set the developer's priorities. Unless another user in the forum like yourself has stumbled on a solution, no one here will be able to help. This forum is user-to-user help, not an official support arm for the church.


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