Two-step verification

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
karen.chapman
New Member
Posts: 1
Joined: Thu Jun 21, 2018 2:41 pm

Two-step verification

Postby karen.chapman » Wed Dec 05, 2018 11:58 pm

My husband cannot get into his lds account, as a two-step verification message pops us requiring him to enter a code. The code is being sent to a US phone number which is disabled. We are living in Australia and he has updated lds tools with the Australian phone number.

He has not authorized a two-step verification process. Can you please unlock his account?

[Personal information removed- this is a public forum]

lajackson
Community Moderators
Posts: 8070
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Two-step verification

Postby lajackson » Thu Dec 06, 2018 10:31 am

He will most likely need to contact the Global Service Center. Your local ward clerk will be able to tell you how to make contact.


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