Can’t log into family tree app

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spencerchristiandahl
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Joined: Tue Dec 04, 2018 9:22 am

Can’t log into family tree app

Postby spencerchristiandahl » Tue Dec 04, 2018 9:26 am

When I tried signing up for family tree through the app using my mrn, it said that there was already an account associated with that record number, so I thought I must have signed up and forgotten, so I used the mrn option under “recover username. I keep getting a red message that either the MRN or birthdate is wrong or that there’s no account associated with my mrn (even though when I tried signing up, it said there IS an account with my mrn). Not sure what to do!

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aebrown
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Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Re: Can’t log into family tree app

Postby aebrown » Tue Dec 04, 2018 10:19 am

spencerchristiandahl wrote:When I tried signing up for family tree through the app using my mrn, it said that there was already an account associated with that record number, so I thought I must have signed up and forgotten, so I used the mrn option under “recover username. I keep getting a red message that either the MRN or birthdate is wrong or that there’s no account associated with my mrn (even though when I tried signing up, it said there IS an account with my mrn). Not sure what to do!

I'd recommend that you call FamilySearch Support at 866-406-1830. They can help you straighten out your account credentials so that you can sign in.


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