Unable to sign in after password reset

Discussions around the Gospel Library application for Windows for Desktop and Mobile
larrycrandall
New Member
Posts: 3
Joined: Fri Jul 14, 2017 5:42 am

Unable to sign in after password reset

Postby larrycrandall » Wed Nov 28, 2018 11:30 am

I recently changed my password, as required because I work in a temple office. Now, when I attempt to start my Gospel Library app on my Windows computer, I get a "Sign-in failed. Please check credentials." message, but there is no way in this app to "check credentials". My revised password seems to be working on other Church of Jesus Christ of Latter-day Saints websites and apps. What do I do now?

lajackson
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Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Unable to sign in after password reset

Postby lajackson » Wed Nov 28, 2018 4:53 pm

Did you also change the password in your Gospel Library app? If you did not, the app probably is still trying to sign in using the old password and keeping the account locked.

ToManyLetters
Senior Member
Posts: 531
Joined: Sun Mar 31, 2013 12:16 pm

Re: Unable to sign in after password reset

Postby ToManyLetters » Wed Nov 28, 2018 11:20 pm

larrycrandall wrote:but there is no way in this app to "check credentials".


Settings > LDS Account
Learn more about Gospel Library for Windows 10 Beta at the link below:
https://tech.lds.org/wiki/Gospel_Library_for_Windows_10


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