Email Already in Use

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
EmmaHatch8
New Member
Posts: 1
Joined: Mon Nov 05, 2018 12:18 pm

Email Already in Use

Postby EmmaHatch8 » Mon Nov 05, 2018 12:22 pm

I am trying to set my LDS account to my own personal email instead of my parents email so I went in to change it and it says its already in use. So I went to the help page where you go to recover your account but every time I type my email in it says, "This recovery option is not available for this account. Please try another option" I dont know what to do and its very frustrating because I do not want all my information emailing to my parents. :|

lajackson
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Posts: 8011
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Email Already in Use

Postby lajackson » Thu Nov 08, 2018 8:02 am

EmmaHatch8 wrote:"This recovery option is not available for this account. Please try another option"

This error message almost always means you will need to contact the Global Service Center. Ask your ward clerk to help you do that so that they might resolve the issue for you.


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