Blocked images

Issues related to the use and operation of Family History Centers
larissacasari
New Member
Posts: 1
Joined: Mon Oct 15, 2018 3:49 pm

Blocked images

Postby larissacasari » Mon Oct 15, 2018 4:03 pm

Hi!
I' m having some problems with the FHC computers. There are some blocked images, with a key icon. When we try to access, a message appear: " To view the images, you must choose one of the following options: Access the website at a family history center ou Access the site in a FamilySearch affiliated library."
We've already installed Tivoli, used the FHC Tool (we run the file portal), but nothing changed.

Can someone help me?

russellhltn
Community Administrator
Posts: 25717
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Blocked images

Postby russellhltn » Mon Oct 15, 2018 6:11 pm

You may have to contact Family History support.
Have you searched the Help Center? Try doing a Google search and adding "site:lds.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

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sbradshaw
Senior Member
Posts: 4249
Joined: Mon Sep 26, 2011 8:42 pm
Location: Provo, UT
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Re: Blocked images

Postby sbradshaw » Tue Oct 16, 2018 12:55 pm

Are you connected to the regular meetinghouse internet, or the family history center internet? I think they have different firewalls / configurations.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

parentewm
New Member
Posts: 1
Joined: Sun Jan 08, 2017 11:20 am

Re: Blocked images

Postby parentewm » Wed Mar 27, 2019 4:02 pm

Existe outro meio de ver essas imagens sem o Firewall? O firewall da Capela quebrou.


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