How does one change a donation amount mistake
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- New Member
- Posts: 6
- Joined: Fri Jul 06, 2012 12:34 pm
How does one change a donation amount mistake
A member made a mistake in their donation amount to tithing (extra zero). As Ward clerk how would I cancel this donation? It has already been withdrawn from the members account.
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- Senior Member
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- Joined: Mon Sep 24, 2007 9:17 am
- Location: Cumming, GA, USA
Re: How does one change a donation amount mistake
You can't cancel it. If they had caught the error while the transaction was still pending they could have cancelled it in the donation site. But now you'll need to contact the global service center, explain the situation and they will give you instructions. Unless the process has changed they will give you an email address and you will have the member write an explanation of what happened and send it to the bishop who will forward it to the email you were given with his own note indicating that he believes he donation was done in error and that it would be a hardship if it is not reversed. If the request is approved then they will return the entire amount and the member will need to make a new donation in the correct amount. When I had someone go through the process it took about a week but there is no guarantee about that.
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- New Member
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- Joined: Fri Jul 06, 2012 12:34 pm
Re: How does one change a donation amount mistake
Thanks for your reply. Yes, you are correct, that is exactly what I discovered when I contacted the finance department. They did not indicate that the member needed to go through the Bishop. However, if that is what is needed then I am sure that the instructions will be given the member through the e-mail contact that was given me and I passed on to the member.
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- New Member
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- Joined: Thu Dec 31, 2020 2:12 am
Re: How does one change a donation amount mistake
I typed in the wrong amount on my tithing donation slip should have been 800.00 and I put 8000.00
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- Community Administrator
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Re: How does one change a donation amount mistake
I don't know as you can change it. You may have to cancel it instead.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- Senior Member
- Posts: 3908
- Joined: Mon Sep 24, 2007 9:17 am
- Location: Cumming, GA, USA
Re: How does one change a donation amount mistake
If the donations still says 'Pending' then you should be able to cancel it on the website. Otherwise please contact your ward clerk and ask them to contact the global service center for instructions on how to proceed.