Bookmark Problems

Discussions about the Notes and Journal tool on LDS.org. This includes the Study Toolbar as well as the scriptures and other content on LDS.org that is integrated with Notes and Journal.
achawk
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Bookmark Problems

Postby achawk » Mon Sep 17, 2018 1:46 pm

Hello,
I couldn't find my bookmarks anymore, so I switched on "New Experience." Now every time I sign in, I find new bookmarks that I have never added. A few days ago it was just 4 book marks and I just deleted them. When is signed in today it has 79 bookmarks. Where are these coming from? I don't have the time right now to delete everything individually and I can't find the 1 bookmark I put in there, so I don't feel like I can use this anymore. Can someone help me?
Thank you for your time,
~Amanda

russellhltn
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Re: Bookmark Problems

Postby russellhltn » Mon Sep 17, 2018 2:54 pm

You might check and see if family members are using the Gospel Library App on a phone or tablet that's using your LDS login.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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sbradshaw
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Re: Bookmark Problems

Postby sbradshaw » Tue Sep 18, 2018 12:42 pm

Do they look like duplicates of the same bookmark, or are they all different bookmarks?

Do you have the Gospel Library app installed on any devices? If so, are you also seeing all of the extra bookmarks there?
Samuel Bradshaw • If you desire to serve God, you are called to the work.

achawk
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Re: Bookmark Problems

Postby achawk » Thu Sep 20, 2018 7:14 pm

I haven't shared my login info with anyone except my husband and he has his own. I do have the app but I haven't visited the any of the lessons etc. that are bookmarked nor have I bookmarked anything on the app from my phone. I really only use the bookmarks to keep track of where I am as I am going through previous General Conference talks. When I had looked before I didn't see any duplicates, just a bunch of different ones. Ensign articles, lessons from manuals, scriptures, topical guide, etc. I just switched the "New Experience" tab on and all the bookmarks I saw before were gone and new ones were there. There was a lot less so I just deleted them. I am going to leave the tab on and check it tomorrow and see if anything different happens. It is just weird because I wasn't even on the pages that are bookmarked recently, some of them I have never seen those pages before.

kianscott2005
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Re: Bookmark Problems

Postby kianscott2005 » Sun Nov 18, 2018 12:34 pm

achawk wrote:Hello,
I couldn't find my bookmarks anymore, so I switched on "New Experience." Now every time I sign in, I find new bookmarks that I have never added. A few days ago it was just 4 book marks and I just deleted them. When is signed in today it has 79 bookmarks. Where are these coming from? I don't have the time right now to delete everything individually and I can't find the 1 bookmark I put in there, so I don't feel like I can use this anymore. Can someone help me?
Thank you for your time,
~Amanda


I have a problem with the bookmarks, but it's not the exact same. If I save a bookmark and then reload the page, it deletes the bookmarks. I have tried multiple different things, but nothing does any good. I know that I'm signed into the account, but when they released the new update with the "New Experience" came out, my bookmarks haven't worked.

arcanjos01
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Re: Bookmark Problems

Postby arcanjos01 » Mon Dec 10, 2018 3:02 pm

I can not access the diary, log in but get the initial screen empty, tried with firefox(63) and chorme.

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sbradshaw
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Re: Bookmark Problems

Postby sbradshaw » Mon Dec 10, 2018 4:13 pm

arcanjos01 wrote:I can not access the diary, log in but get the initial screen empty, tried with firefox(63) and chorme.

Are you trying to get to the old study page (https://www.lds.org/study-tools?lang=eng) or the new one (Notes.LDS.org)?
Samuel Bradshaw • If you desire to serve God, you are called to the work.

arcanjos01
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Re: Bookmark Problems

Postby arcanjos01 » Thu Dec 13, 2018 8:40 am

Thank you, I did not know the new site, it's working.


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