Daughter's account isn't linked to her birthdate

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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LaurenBurke
New Member
Posts: 1
Joined: Sat Sep 15, 2018 10:37 am

Daughter's account isn't linked to her birthdate

#1

Post by LaurenBurke »

I'm trying to be a good mom and re set up my daughter's family search account. i have had problems in the past and decided to try and just set up a new one. It won't let me because her MRN is assigned to another acccount. When I try to recover her username while typing in the MRN and her birthdate, it says the two don't work together and won't relay her username. I'm at a loss as to what I'm supposed to do now. Any help would be appreciated. Thanks
russellhltn
Community Administrator
Posts: 34422
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Daughter's account isn't linked to her birthdate

#2

Post by russellhltn »

You'll need to talk to your ward clerk or ward membership clerk to make sure you have the correct MRN and her birthdate is recorded correctly.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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