Daughter's account isn't linked to her birthdate

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
LaurenBurke
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Posts: 1
Joined: Sat Sep 15, 2018 9:37 am

Daughter's account isn't linked to her birthdate

Postby LaurenBurke » Sat Sep 15, 2018 9:40 am

I'm trying to be a good mom and re set up my daughter's family search account. i have had problems in the past and decided to try and just set up a new one. It won't let me because her MRN is assigned to another acccount. When I try to recover her username while typing in the MRN and her birthdate, it says the two don't work together and won't relay her username. I'm at a loss as to what I'm supposed to do now. Any help would be appreciated. Thanks

russellhltn
Community Administrator
Posts: 24428
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Daughter's account isn't linked to her birthdate

Postby russellhltn » Sat Sep 15, 2018 12:22 pm

You'll need to talk to your ward clerk or ward membership clerk to make sure you have the correct MRN and her birthdate is recorded correctly.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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