Sync issues

Discussions around the iPhone/iPad/iPod Touch versions of the LDS Tools Application.
mary7488
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Posts: 1
Joined: Sat Sep 01, 2018 12:46 am

Sync issues

Postby mary7488 » Sat Sep 01, 2018 12:50 am

I have continually tried to sync my LDS tools app on both my phone and my iPad. Each time it makes it around the "sync circle" and then continues to sync but never finishes. I left my phone alone for a half hour and it still would not finish the sync process. I need it available on my iPad or phone for my calling. It will not allow me to sign in without syncing my phone or iPad first.
How can I fix this?

russellhltn
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Posts: 24770
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Sync issues

Postby russellhltn » Sat Sep 01, 2018 1:03 am

You have to upgrade to LDS Tools 3.5. But to do that, you have to be on iOS 10 or 11.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

wickhamah
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Posts: 1
Joined: Wed Feb 22, 2017 5:50 pm

Re: Sync issues

Postby wickhamah » Thu Oct 04, 2018 6:19 am

Same problem.

I've been trying to sync for a few weeks now. It gets about 95% done and just hangs. I finally got to 100% last night, then let it go all night. No dice.

iPhone7

LDS Tools version 3.5.1

iOS version 11.2.6

wickhamah
New Member
Posts: 1
Joined: Wed Feb 22, 2017 5:50 pm

Re: Sync issues

Postby wickhamah » Thu Oct 04, 2018 1:11 pm

Reinstalled 3.5.1.

Working now.

geysser
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Joined: Thu Sep 05, 2013 3:32 pm

Re: Sync issues

Postby geysser » Fri Nov 02, 2018 8:10 am

russellhltn wrote:You have to upgrade to LDS Tools 3.5. But to do that, you have to be on iOS 10 or 11.


i have many other apps on my ipad that still run..........LDS Tools is the only one that doesn't work on my ipad because it can't be upgraded to ios 10. very frustrating!

lajackson
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Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Sync issues

Postby lajackson » Mon Nov 05, 2018 11:45 pm

geysser wrote:i have many other apps on my ipad that still run..........LDS Tools is the only one that doesn't work on my ipad because it can't be upgraded to ios 10. very frustrating!

As you may have seen in other posts, this is because of a security issue where membership data can no longer be protected in earlier versions of iOS.

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sbradshaw
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Location: Provo, UT
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Re: Sync issues

Postby sbradshaw » Tue Nov 06, 2018 8:46 am

wickhamah wrote:Same problem.

I've been trying to sync for a few weeks now. It gets about 95% done and just hangs. I finally got to 100% last night, then let it go all night. No dice.

iPhone7

LDS Tools version 3.5.1

iOS version 11.2.6

Your version of iOS and LDS Tools should be able to work correctly. Have you tried deleting and reinstalling the app? You might also try updating your device to iOS 12.
Samuel Bradshaw • If you desire to serve God, you are called to the work.


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