recovering password

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
zaneclark
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recovering password

Postby zaneclark » Tue Aug 28, 2018 7:47 am

I have spent an hour trying to help a member recover a forgotten password and each time it stalls after I click on Set New Password and will not move on from this screen. I have looked at this forum but can't find an answer to this.... I decided it might not like the new password so I tried using the suggested password...same problem.

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sbradshaw
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Re: recovering password

Postby sbradshaw » Tue Aug 28, 2018 8:18 am

Have you tried on a different browser or computer?
Samuel Bradshaw • If you desire to serve God, you are called to the work.

zaneclark
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Posts: 1014
Joined: Thu Jan 24, 2008 4:34 pm
Location: Las Vegas, NV
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Re: recovering password

Postby zaneclark » Tue Aug 28, 2018 8:26 am

I have been using Safari, so I tried Firefox, same problem...

mtolney
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Re: recovering password

Postby mtolney » Mon Sep 10, 2018 6:01 am

I'm having the same problem trying recover my son's password. I tried 2 computers using Chrome. Another issue is that his email he registered with is no longer active. Can we reset the account?

jdlessley
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Re: recovering password

Postby jdlessley » Fri Sep 14, 2018 5:44 pm

mtolney wrote:Another issue is that his email he registered with is no longer active.

You don't need to access the LDS Account user profile to change the email address. Changing the email address in the LDS.org Directory will update the email address in the LDS Account profile.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


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