LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
5 posts • Page 1 of 1
- Senior Member
- Posts: 1014
- Joined: Thu Jan 24, 2008 4:34 pm
- Location: Las Vegas, NV
I have spent an hour trying to help a member recover a forgotten password and each time it stalls after I click on Set New Password and will not move on from this screen. I have looked at this forum but can't find an answer to this.... I decided it might not like the new password so I tried using the suggested password...same problem.
mtolney wrote:Another issue is that his email he registered with is no longer active.
You don't need to access the LDS Account user profile to change the email address. Changing the email address in the LDS.org Directory will update the email address in the LDS Account profile.
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