Invalid MRN?

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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otuafi2010@gmail.com
New Member
Posts: 1
Joined: Sun Aug 12, 2018 9:20 pm

Invalid MRN?

#1

Post by otuafi2010@gmail.com »

I was a convert to the church when I was 16.
I have been repeatedly trying to access LDS tools and other sites for the last few years and it says to update my membership information.
However, everytime I try to input my MRN, it says that it's invalid. Can anyone tell me why that is and how I can fix it?
TIA
rmrichesjr
Community Moderators
Posts: 3829
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: Invalid MRN?

#2

Post by rmrichesjr »

Your ward clerk can give you your correct MRN to be sure you have the right number. He can probably help with the LDS Account connection, too. Assuming you have (or will have) the correct number, is there a possibility you registered a different LDS Account and have your MRN connected to that account? If none of that helps, please check this post at or near the top of the LDS Account forum: https://tech.lds.org/forum/viewtopic.php?f=92&t=30383
scgallafent
Church Employee
Church Employee
Posts: 3025
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Invalid MRN?

#3

Post by scgallafent »

Your MRN is associated with a different account. Go to https://ldsaccount.lds.org/ and follow the instructions for a forgotten username.
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