Cannot see my ministering assignment or see who my minster is on LDS Tools - Android

Discussions around the Android version of the LDS Tools application
johnatwood
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Cannot see my ministering assignment or see who my minster is on LDS Tools - Android

Postby johnatwood » Sun Aug 12, 2018 1:23 pm

I just did a sync on my android phone during my ministering interview to see the new assignments and lost all visibility of all ministering assignments!!!

russellhltn
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Cannot see my ministering assignment or see who my minster is on LDS Tools - Android

Postby russellhltn » Sun Aug 12, 2018 1:49 pm

Note: this thread was split from a iOS topic of the same name as it deals with a different OS.

johnatwood wrote:I just did a sync on my android phone during my ministering interview to see the new assignments and lost all visibility of all ministering assignments!!!

The server was likely overloaded. Try again later when members are less likely to be using the system.

Also, make sure that you're on LDS Tools 3.5. Prior versions may have been displaying "HT/VT with lipstick" but any sync since the first will cause the data to disappear.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

tlnance6
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Joined: Sun Aug 12, 2018 2:45 pm

Cannot see my ministering assignment or see who my minster is on LDS Tools - Android

Postby tlnance6 » Sun Aug 12, 2018 2:51 pm

I have had the ministering tab in my LDS Tools just a couple hours ago, but after being prompted to do a sync it NO LONGER IS THERE! What happened? I have tried the uninstalling, power off etc. Any app administrators over seeing these conversations? Should be someone from the LDS tech department overseeing these conversations, that can provide information and get to the bottom of this problem. Please share if you know what to do! (android user)

davesudweeks
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Re: Cannot see my ministering assignment or see who my minster is on LDS Tools - Android

Postby davesudweeks » Sun Aug 12, 2018 8:19 pm

tlnance6 wrote:I have had the ministering tab in my LDS Tools just a couple hours ago, but after being prompted to do a sync it NO LONGER IS THERE! What happened? I have tried the uninstalling, power off etc. Any app administrators over seeing these conversations? Should be someone from the LDS tech department overseeing these conversations, that can provide information and get to the bottom of this problem. Please share if you know what to do! (android user)


This is a user-to-user support forum, not an official tech support arm of the church. The best/quickest way to get this to the "app administrators or tech department" is to use in-app feedback. You must now be on LDSTools 3.5 in order to see ministering information, and you must be on Android 5 or higher to receive LDSTools 3.5. And, there appear to be some bugs in 3.5 that affect some users so in-app feedback will help developers sort them out.

There are a number of other posts on this forum with more information and reasons the church needed to make the change. If you are not on Android 5 or higher there is no point looking for ministering information to come back - it won't happen (for what it's worth, I cannot upgrade to LDSTools 3.5 right now so I lost access to ministering information as well).

blbachman
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Re: Cannot see my ministering assignment or see who my minster is on LDS Tools - Android

Postby blbachman » Mon Aug 13, 2018 12:46 pm

Having same problem with Droid Turbo running Android 6.0.1 & LDS Tools 3.5.0.

To add insult to injury, I cannot find anything I would call an "in app feedback."

Oh, and I've uninstalled all LDS apps, shut down and restarted the device, reloaded the app, shut down and restarted the device, and launched Tools but to no avail.

russellhltn
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Posts: 24237
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Cannot see my ministering assignment or see who my minster is on LDS Tools - Android

Postby russellhltn » Mon Aug 13, 2018 2:06 pm

blbachman wrote:To add insult to injury, I cannot find anything I would call an "in app feedback."

Menu icon (three horizontal lines) > Help > Contact us

Select your email client. It will create an email and attach some data to help with diagnosis.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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