MRN Number in account

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kpayne29
New Member
Posts: 1
Joined: Thu Aug 09, 2018 2:22 pm

MRN Number in account

Postby kpayne29 » Thu Aug 09, 2018 2:23 pm

I must have accidently registered as a non-member and I can not figure out how to change it. When I try to update my member number to update it, it states it is not registered.

JazmineBeckstrand
New Member
Posts: 1
Joined: Fri Aug 10, 2018 10:15 am

Re: MRN Number in account

Postby JazmineBeckstrand » Fri Aug 10, 2018 10:16 am

Hi kpayne29, I have been experiencing the same problem... Have you found a solution?

eblood66
Senior Member
Posts: 2860
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: MRN Number in account

Postby eblood66 » Fri Aug 10, 2018 11:22 am

What is the exact error message? The most common problem is if you created an account previously with your MRN. An MRN can only be on one account. Since a number of websites all use LDS account (including FamilySearch and mormon.org) you may have created an LDS account previous and not realized it. You can see if that is the case by using the 'Forgot your username' link and then using the MRN recovery option.

scgallafent
Church Employee
Church Employee
Posts: 1617
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: MRN Number in account

Postby scgallafent » Fri Aug 10, 2018 2:41 pm

I checked both of your accounts (kpayne29 and JazmineBeckstrand). In both cases, there is an existing account with your MRN. If you don't remember the username you used when you created the account associated with your MRN, you can follow the account recovery process ("Forgot your username?") to recover your username and gain access to that account.

jpcarpeso
New Member
Posts: 1
Joined: Sat Aug 11, 2018 6:02 pm

Re: MRN Number in account

Postby jpcarpeso » Sat Aug 11, 2018 6:04 pm

Hi. I have the same problem. I must have created. I am getting the error MRN invalid or that MRN already exists. I think I must have created 3 different accounts over the years. How can I retrieve the correct one please?

jdlessley
Community Moderators
Posts: 6808
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: MRN Number in account

Postby jdlessley » Sat Aug 11, 2018 9:43 pm

jpcarpeso wrote:How can I retrieve the correct one please?

Follow the instructions in the post just before your post.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

Kelseybfinlayson
New Member
Posts: 1
Joined: Sun Aug 12, 2018 4:17 pm

Re: MRN Number in account

Postby Kelseybfinlayson » Sun Aug 12, 2018 4:26 pm

Hi there! I'm trying to help my mom with this same issue right now. Her account says that she's a non-member and when I go to enter in her MRN it states something along the lines of it's already attached to another account or is invalid. When I go to recover her username, in hopes that her MRN will pull up an old account from the past, I get this message when I enter in her MRN, "This recovery option is not available for this account. Please try another option." I'm at a loss and have no idea how to get her setup so she can make donations and do all the other great things that LDS.org offers with our membership. Any help is appreciated. Thanks in advance.

lajackson
Community Moderators
Posts: 7952
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: MRN Number in account

Postby lajackson » Mon Aug 13, 2018 8:50 am

Kelseybfinlayson wrote:"This recovery option is not available for this account. Please try another option."

You will probably need to work with your ward clerk to contact the Global Service Center to solve this problem.


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