"Send a message" not consistent - not delivered

Discussions about the Leader and Clerk Resources on lds.org.
markaaronritcher
New Member
Posts: 2
Joined: Thu Aug 09, 2018 10:12 am

"Send a message" not consistent - not delivered

Postby markaaronritcher » Thu Aug 09, 2018 10:25 am

I am an Executive Stake Clerk.

I often have to send out emails to various groups; sometimes to the whole stake.

Some of these emails are not being received. This is confirmed through reliable sources.

What is interesting is that it is not always the same persons; sometimes they get it and sometimes they don't.

Any thoughts?

They have checked their junk/spam folders as well.

scgallafent
Church Employee
Church Employee
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Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: "Send a message" not consistent - not delivered

Postby scgallafent » Thu Aug 09, 2018 10:47 am

Do you get a notification email after message sending is complete?

davesudweeks
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Joined: Sun May 09, 2010 8:16 pm
Location: Owasso, OK, USA

Re: "Send a message" not consistent - not delivered

Postby davesudweeks » Thu Aug 09, 2018 3:44 pm

One other thing to check: some email providers/clients do not put spam/junk in a spam or junk folder - they delete it altogether. Usually there is a setting that can change that behavior but lack of the e-mail in their spam or junk folder does not prove it was not sent to them and automatically deleted by their email client or provider.

markaaronritcher
New Member
Posts: 2
Joined: Thu Aug 09, 2018 10:12 am

Re: "Send a message" not consistent - not delivered

Postby markaaronritcher » Fri Aug 10, 2018 9:29 pm

i do not think it is due to settings since sometimes they get the email and sometimes not.


Also, I do get notification of the emails being sent.

scgallafent
Church Employee
Church Employee
Posts: 1556
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: "Send a message" not consistent - not delivered

Postby scgallafent » Fri Aug 10, 2018 10:19 pm

markaaronritcher wrote:Also, I do get notification of the emails being sent.

Does the email tell you that there were any rejections?

When you send a "not reply all" message, LCR sends the messages in a loop in the background. Once the messages have been sent, it sends the confirmation message to let you know that the background process is complete and report any messages that weren't accepted by the mail server. If you're not getting rejections in the confirmation email, that means the message was accepted for delivery by the Church mail server and is no longer in the hands of LCR.


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