red circle with line through it

Discussions about the Online Donation system.
FMHaymes
New Member
Posts: 1
Joined: Tue Jul 03, 2018 7:59 am

red circle with line through it

Postby FMHaymes » Tue Jul 03, 2018 8:04 am

I just became a member and put in the wrong account number to pay my tithing last month. This month I put in the correct number but when I go to check the box I agree at the bottom. It will not let me check the box it shows a red circle with a line through it. I do not know how to fix it or get past it. Please help, I would like to pay my tithing online.

lajackson
Community Moderators
Posts: 7683
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: red circle with line through it

Postby lajackson » Tue Jul 03, 2018 8:35 am

I would begin by verifying that you have the correct bank routing number and account number. If the routing number is not recognized, you will not be able to verify it.

Also, make sure that you have a valid email address associated with your LDS Account.


Return to “Online Donations”

Who is online

Users browsing this forum: No registered users and 0 guests