Leader and Clerk Resources down?

Discuss where to obtain or how to fill out specific reports or forms.
marcfromm
New Member
Posts: 26
Joined: Sun May 15, 2016 2:07 pm

Leader and Clerk Resources down?

Postby marcfromm » Mon Jun 25, 2018 6:28 pm

I've been trying to complete a disciplinary council form for the last 24hrs now. After I click on "This confidential action is already in progress," I get the message, "Sorry, an error occurred while processing this page.
The server is currently unavailable because it is overloaded or down for maintenance. Generally, this is a temporary state. Please try again later."

marcfromm
New Member
Posts: 26
Joined: Sun May 15, 2016 2:07 pm

Re: Leader and Clerk Resources down?

Postby marcfromm » Tue Jun 26, 2018 5:54 pm

It's now been over 48 hours and the site still states, "server is currently unavailable because it is overloaded or down for maintenance."

lajackson
Community Moderators
Posts: 8005
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Leader and Clerk Resources down?

Postby lajackson » Tue Jun 26, 2018 6:03 pm

The LCR site is not down, so something else must be happening with the particular page you are trying to access. It may be time to contact the Global Service Center for assistance.

russellhltn
Community Administrator
Posts: 24711
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Leader and Clerk Resources down?

Postby russellhltn » Tue Jun 26, 2018 6:27 pm

What network are you using? It might be blocking it.

For that matter, what link are you using? If it's something bookmarked, it may be wrong or out of date.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

marcfromm
New Member
Posts: 26
Joined: Sun May 15, 2016 2:07 pm

Re: Leader and Clerk Resources down?

Postby marcfromm » Tue Jun 26, 2018 8:56 pm

I have tried both the network in the church building and my home.
I am not using any bookmarked pages.
I log in to leader and clerk resources, select Membership -> disciplinary council -> enter the members name. I am then presented with a link "This confidential action is already in progress." After I click on the link "confidential action" I then get the "server is currently unavailable because it is overloaded or down for maintenance" message.

marcfromm
New Member
Posts: 26
Joined: Sun May 15, 2016 2:07 pm

Re: Leader and Clerk Resources down?

Postby marcfromm » Thu Jun 28, 2018 4:00 pm

It turns out the member in question already has a confidential case open, and I cannot open the second case (the disciplinary council).

It's unfortunate that the message received after clicking on, "This confidential action is already in progress," is misleading, telling me that the server is overloaded or down for maintenance when, according to GSC, trying to open a second confidential case is not allowed. It makes no sense that trying to open a second case posts the error page, "The server is currently unavailable because it is overloaded or down for maintenance."


Return to “Reports and Forms”

Who is online

Users browsing this forum: No registered users and 1 guest