LDS Online store is charging me $ for no reason

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alexja
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Joined: Sat Aug 13, 2016 6:49 pm

LDS Online store is charging me $ for no reason

Postby alexja » Mon Jun 18, 2018 1:42 pm

Hello, perhaps someone here can help me becasue peple at the GSC cannot or will not.

I made a purchase on store.lds.org an april 25 this year. I was charged the fee or the price of the purchased item. And then comes the waiting because I live in Ecuador and the shipping takes a while. Then on day, in june, my credit card starts sending me these notifications of $2.13 charges being made by the LDS DIST ONLINE STOR, every single morning, for the past 2 weeks. Every single morning, it naver fails. Luckily for me, each charged has been anulled by the same LDS DIST ONLINE STOR, except for the first time it happened. So, I other words, the store stole $2.13 from my credit card and never put them back in there, as it has happened with all other charges.

It is frustrating because my bank is accusing me of credit card fraud and it is clearly not my fault. Who can I call, I have sent emails and made phone calls to GSC but they always give me the same answer: "we will look further into it and contact you as soon as we have an answer", but clearly that is not helping. :oops: :oops: :oops:

russellhltn
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Re: LDS Online store is charging me $ for no reason

Postby russellhltn » Mon Jun 18, 2018 2:26 pm

This forum is primarily user-to-user support. Sorry, but I don't know as there's much we can do for you but offer condolences.

The best suggestion I have is to write up the details in a factual language (in outline form would be ideal), including your past attempts at contacting them, and ask your stake president to forward it church headquarters. I'm not sure how else to find someone who can do something about it.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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sbradshaw
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Re: LDS Online store is charging me $ for no reason

Postby sbradshaw » Mon Jun 18, 2018 2:42 pm

Was your card charged for what you purchased in April? I believe that your card doesn't actually get charged until the order ships. So, if it shipped in June, it would be charged in June.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

russellhltn
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Posts: 24386
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: LDS Online store is charging me $ for no reason

Postby russellhltn » Mon Jun 18, 2018 2:55 pm

The repeating charge does sound like a computer hiccup, but the initial charge may be valid.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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