Wrote wrong email for child account

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Wrote wrong email for child account

Postby tmpricefamily » Wed Jun 13, 2018 3:03 pm


As I was setting up my child's account, I wrote my email address wrong. So verifications are being sent to the wrong email address. I am not able to change the email address. I had not included a phone number, so I cannot receive a text verification either. What should I do?

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Re: Wrote wrong email for child account

Postby RickMeeker » Thu Jun 21, 2018 4:30 pm

I'm facing a nearly identical problem here. My father-in-law had an account created by someone in the ward over a decade ago. The creator used his email address and told my father-in-law to change it when he logged on (he's never logged on). Now, we have no method to invalidate the account and re-provision it using new credentials. We need a method to recreate accounts from scratch.

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