MRN # issues

[EsmundoDielle]

I think i already made an lds account before when i was younger but i made a new one because i couldn't access my old account. I never tried putting my MRN #in my new account because it never asked me (i created my new account a few years ago) but now since i wanted to request an online copy of my patriarchal blessing and it asked me for my MRN # it said that the MRN i typed in was already owned by someone/is aready in use or something like that. I think they were referring to my old account How do i fix this? I don't remember any informaton about my old lds account and i don't know how to make lde.og accept my new account. I need help please. Thank you ery much

[scgallafent]

Here is the official LDS Account help page:
https://ldsaccount.lds.org/help/showAllQuestions

This question comes up frequently, so there are lots of forum threads with information about this. Here are a few:
https://tech.lds.org/forum/viewtopic.php?f=92&t=30564&p=178984#p178984
https://tech.lds.org/forum/viewtopic.php?f=92&t=31185&p=181613#p181613
https://tech.lds.org/forum/viewtopic.php?f=92&t=31546&p=183273#p183273