Two-step verfication with new cell number

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sisterryser
New Member
Posts: 2
Joined: Thu May 17, 2018 6:11 am

Two-step verfication with new cell number

Postby sisterryser » Thu May 17, 2018 6:15 am

I've changed my cell phone number and can't log into my account to update because the two-step verification code is going to my old number. Please advise.

K Ryser

LariCamargo
New Member
Posts: 2
Joined: Thu May 17, 2018 3:24 pm

Re: Two-step verfication with new cell number

Postby LariCamargo » Thu May 17, 2018 3:27 pm

I'm having the same problem, please help me!!!

sisterryser
New Member
Posts: 2
Joined: Thu May 17, 2018 6:11 am

Re: Two-step verfication with new cell number

Postby sisterryser » Fri May 18, 2018 8:46 am

Is there a phone number we can call please? I thought this would be a quick fix.

sisterryser
New Member
Posts: 2
Joined: Thu May 17, 2018 6:11 am

Re: Two-step verfication with new cell number

Postby sisterryser » Sun May 20, 2018 11:53 am

I can't use the LDS authenticator app because everything is locked into my old phone number. Please advise.

lajackson
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Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Two-step verfication with new cell number

Postby lajackson » Sun May 20, 2018 1:20 pm

sisterryser wrote:I can't use the LDS authenticator app because everything is locked into my old phone number. Please advise.

I would suggest you contact your ward clerk and ask him to call the Global Service Center on your behalf requesting that twp-step authentication be turned off on your account. You should then be able to change your contact number and move forward again if you wish to do so.

Also, if you enter two-step in the Search LDSTech Forum box and press enter . . .


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