My Account - Notes Not Saving

Discussions about the Notes and Journal tool on LDS.org. This includes the Study Toolbar as well as the scriptures and other content on LDS.org that is integrated with Notes and Journal.
byumikec
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Joined: Thu Mar 02, 2017 6:40 pm

My Account - Notes Not Saving

Postby byumikec » Sat May 05, 2018 5:10 am

I am having trouble when I edit "Notes" in my Gospel notebook they will not save. After I edit the note which is attached to a scripture the note will not save on my PC. It works just fine in Gospel Library on the tablet. The icon just spins when I click save.

aperipoli
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Joined: Tue May 08, 2018 5:57 am

Re: My Account - Notes Not Saving

Postby aperipoli » Tue May 08, 2018 5:59 am

I know this isn't necessarily a help, but I wanted to add in my two cents worth. I am having the exact same issue. I was looking at some notes that I had made in the past and had some more thoughts on them, so I decided to edit the note with a date written in manually, and whenever I tried to click save, it would just spin. I was just trying from my computer because it was a long note. However, I even then tried just adding the word "TEST" underneath and it still wouldn't save. I also tried simply re-naming the note and trying to save which also did not work. However, when I changed the type of highlighting to a different type, that seemed to save easily and quickly. Any ideas you amazing tech people?

Thanks,

t22hawk
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Posts: 2
Joined: Sun Jan 07, 2018 3:51 pm

Re: My Account - Notes Not Saving

Postby t22hawk » Sun May 13, 2018 8:48 pm

My Notes have all gone from being assigned to notebooks to now having 657 unassigned notes.

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sbradshaw
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Re: My Account - Notes Not Saving

Postby sbradshaw » Mon May 14, 2018 7:47 am

Are you using the old LDS.org study tools (https://www.lds.org/study-tools?lang=eng), the new LDS.org study tools (https://www.lds.org/notes?lang=eng), or the Gospel Library app for Windows 10?
Samuel Bradshaw • If you desire to serve God, you are called to the work.


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