How do you unlock a missionary phone

rparrott98
New Member
Posts: 1
Joined: Thu Apr 12, 2018 3:40 pm

How do you unlock a missionary phone

Postby rparrott98 » Thu Apr 12, 2018 3:44 pm

I purchased a samsung J7 for my niece for her mission she got sick in the MTC and only stayed 3 weeks. We spent almost $300 for the phone and can’t use it because we were told there is a lock on it, I guess from the church missionary app? How do we get the phone unlocked so we can use it now that she’s back home?

scgallafent
Church Employee
Church Employee
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Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: How do you unlock a missionary phone

Postby scgallafent » Thu Apr 12, 2018 4:10 pm

The instructions for missionary tablets are here:
https://missionary.lds.org/content/dam/mportal/missionary/pdfs/mobile-device/Tablets_and_Departing_Missionaries.pdf

I suspect the missionary phones are handled the same way. If she has been home for 10 days, you should probably contact the support team listed in that document.

russellhltn
Community Administrator
Posts: 24202
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: How do you unlock a missionary phone

Postby russellhltn » Thu Apr 12, 2018 4:29 pm

Has her mission been terminated, or just put on hold? If it's just on hold, that might explain why it's still locked.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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