How do you unlock a missionary phone

rparrott98
New Member
Posts: 1
Joined: Thu Apr 12, 2018 3:40 pm

How do you unlock a missionary phone

Postby rparrott98 » Thu Apr 12, 2018 3:44 pm

I purchased a samsung J7 for my niece for her mission she got sick in the MTC and only stayed 3 weeks. We spent almost $300 for the phone and can’t use it because we were told there is a lock on it, I guess from the church missionary app? How do we get the phone unlocked so we can use it now that she’s back home?

scgallafent
Church Employee
Church Employee
Posts: 1887
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: How do you unlock a missionary phone

Postby scgallafent » Thu Apr 12, 2018 4:10 pm

The instructions for missionary tablets are here:
https://missionary.lds.org/content/dam/mportal/missionary/pdfs/mobile-device/Tablets_and_Departing_Missionaries.pdf

I suspect the missionary phones are handled the same way. If she has been home for 10 days, you should probably contact the support team listed in that document.

russellhltn
Community Administrator
Posts: 25490
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: How do you unlock a missionary phone

Postby russellhltn » Thu Apr 12, 2018 4:29 pm

Has her mission been terminated, or just put on hold? If it's just on hold, that might explain why it's still locked.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jeffwasden
New Member
Posts: 1
Joined: Wed Feb 06, 2019 5:06 pm

Re: How do you unlock a missionary phone

Postby jeffwasden » Wed Feb 06, 2019 5:08 pm

I have a similar issue. My daughter came home from the MTC after her first epileptic seizure. The phone (Samsung Note 8) is locked in missionary mode and wont respond to a hard factory reset. I have contacted the IT administrator several times at the missionary department but still no luck. This has been going on for over 5 months. We are trying to sell the phone, but need to get it unlocked first. Any suggestions?


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