Unable to Login to FIR

cpotster
New Member
Posts: 3
Joined: Sun Dec 11, 2016 6:48 pm

Unable to Login to FIR

Postby cpotster » Sun Apr 08, 2018 7:54 pm

Unable to successfully login to FIR app using credentials that work on LDS.org

Entering credentials yields "Invalid username and/or password".

iPhone X
iOS 11.3
LDS FIR v 1.0.1

russellhltn
Community Administrator
Posts: 23743
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to Login to FIR

Postby russellhltn » Sun Apr 08, 2018 8:05 pm

Whap happens if you go to the website https://www.lds.org/fir

FIR is only available to certain callings.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

cpotster
New Member
Posts: 3
Joined: Sun Dec 11, 2016 6:48 pm

Re: Unable to Login to FIR

Postby cpotster » Sun Apr 08, 2018 8:33 pm

No issue at all. Have been able to submit more than a dozen tickets since called as Executive Secretary.

russellhltn
Community Administrator
Posts: 23743
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to Login to FIR

Postby russellhltn » Mon Apr 09, 2018 1:37 am

Anything odd as part of your name or password? It's possible the app doesn't properly handle punctuation.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

cpotster
New Member
Posts: 3
Joined: Sun Dec 11, 2016 6:48 pm

Re: Unable to Login to FIR

Postby cpotster » Tue Apr 10, 2018 6:53 am

That would make sense. PW contains special characters (punctuation)

russellhltn
Community Administrator
Posts: 23743
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to Login to FIR

Postby russellhltn » Tue Apr 10, 2018 10:35 am

A quick check shows the following are troublesome if they're not converted. They're "reserved characters" that are part of HTML/XML:

" - quotation mark
' - apostrophe
& - ampersand
< - less-than
> - greater-than

As a work around, you might try substituting the following for the punctuation:
&quot;
&apos;
&amp;
&lt;
&gt;
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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