Unable to sign in

Discussions around the iPhone/iPad/iPod Touch versions of the LDS Tools Application.
zacharyrobinson
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Posts: 3
Joined: Thu Mar 22, 2018 12:19 pm

Unable to sign in

Postby zacharyrobinson » Thu Mar 22, 2018 12:30 pm

I am a Church employee and member of a bishopric in my ward. A few months ago, I was unable to access LCR from lds.org. and I was also unable to sign in to LDS Tools. The Global Service Center worked on the LCR issue for over 2 weeks and was able to restore my access to LCR. However, I still am unable to sign in to LDS Tools. When I attempt to sign in, the app downloads the data but freezes after a few minutes.

I have sent multiple tickets in to the Global Service Center and contacted LDS Tools help multiple times. I've been told to log out and log in a number of times and it should resolve the issue. I've tried this, I've also deleted the app, restarted my phone, and reinstalled the app...but same results. I also got a new phone yesterday hoping this would solve the issue, but no luck.

Can anyone help? The attached image is where the app always freezes...
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russellhltn
Community Administrator
Posts: 24558
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to sign in

Postby russellhltn » Thu Mar 22, 2018 12:44 pm

What OS is your device? iOS?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

zacharyrobinson
New Member
Posts: 3
Joined: Thu Mar 22, 2018 12:19 pm

Re: Unable to sign in

Postby zacharyrobinson » Thu Mar 22, 2018 1:09 pm

iOS - 11.2.6 running on an iPhone 8

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sbradshaw
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Joined: Mon Sep 26, 2011 8:42 pm
Location: Provo, UT
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Re: Unable to sign in

Postby sbradshaw » Mon Apr 02, 2018 10:21 am

Did you go to Help > Contact Us in LDS Tools to contact the LDS Tools support team?
Samuel Bradshaw • If you desire to serve God, you are called to the work.

PapaNoHair
New Member
Posts: 6
Joined: Tue Dec 26, 2017 7:45 pm

Re: Unable to sign in

Postby PapaNoHair » Sat Apr 07, 2018 5:39 pm

I have the same problem. I have been to my provider, Samsung (Galaxy 8 + and Samsung Tab E) and the Church multiple times and I have gotten nowhere in the last 6 months. I was a Church employee also so I wonder if that has a bearing. I also signed my wife out of LDS Tools on her iPhone 7 + and signed myself in. It worked fine. It is baffling. I really need LDS Tools.

zacharyrobinson
New Member
Posts: 3
Joined: Thu Mar 22, 2018 12:19 pm

Re: Unable to sign in

Postby zacharyrobinson » Mon Apr 30, 2018 8:39 am

I've emailed the LDS Tools Support team at least 10 times. I get the same boilerplate instructions emailed back to me that do not work.

russellhltn
Community Administrator
Posts: 24558
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to sign in

Postby russellhltn » Mon Apr 30, 2018 10:16 am

Does your password contain any punctuation? Some apps don't properly handle them when sending them via https.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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