My MRN isnt working

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
brookelynn108
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Posts: 1
Joined: Fri Mar 09, 2018 11:05 am

My MRN isnt working

Postby brookelynn108 » Fri Mar 09, 2018 11:06 am

I have my account but when I signed up I didn't put the MRN number, I am trying to access LDS Tools and im assuming it wont let me log on for those reasons. I am tried typing in my record number under account settings and it says it is wrong and doesn't match with my birthday but it does, anyone that can help me?

scgallafent
Church Employee
Church Employee
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Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: My MRN isnt working

Postby scgallafent » Fri Mar 09, 2018 11:38 am

Does it say specifically that it is wrong or does the message also say it might be used with another account? Many people get a message that the MRN is wrong or used with another account because they created another account (often for FamilySearch) at some point.

swappbrenda
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Joined: Thu Mar 15, 2018 5:18 pm

Re: My MRN isnt working

Postby swappbrenda » Thu Mar 15, 2018 5:22 pm

I am having the same issue.

I know my MRN and my birthdate are correct but the LDS Account site will NOT save it. It gives the error that either the MRN or birthdate are incorrect.

Please I need help, I have to have access to LDS Tools for I am my Ward Primary Secretary.

rmrichesjr
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Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon

Re: My MRN isnt working

Postby rmrichesjr » Thu Mar 15, 2018 5:38 pm

This is the first post of this (the LDS Account) forum:


It has a pointer to the official LDS Account support page. If none of the questions/answers on that page help, there is information to help you submit an official help request. Another option is to contact your ward clerk and have him contact the Global Service Center to merge or fix the relevant accounts.

There are also several other threads in this forum that discuss similar problems. The "Search this forum" box should find them. Depending on the exact situation, you will likely still need to either submit the web form or have your ward clerk help.

Shumway3313
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Posts: 1
Joined: Mon Mar 19, 2018 12:05 pm

Re: My MRN isnt working

Postby Shumway3313 » Mon Mar 19, 2018 12:07 pm

so when i put my mrn and birthdate in the computer it says its on another account i dont have another account i dont think really need help

BryantJO
New Member
Posts: 1
Joined: Sun Mar 25, 2018 2:15 am

Re: My MRN isnt working

Postby BryantJO » Sun Mar 25, 2018 2:16 am

I Cannot access the account in one of our youth i already put the mrn and it says that the mrn is wrong

jsgeigle
New Member
Posts: 1
Joined: Sat Aug 12, 2017 8:05 am

Re: My MRN isnt working

Postby jsgeigle » Sun Jan 06, 2019 3:37 pm

Me too on behalf of my daughter

eravrabukawaqa@mylds.com
New Member
Posts: 1
Joined: Sat Jan 12, 2019 3:08 am

Re: My MRN isnt working

Postby eravrabukawaqa@mylds.com » Sat Jan 12, 2019 3:11 am

hi,my name is Emosi i try to put in my MRN and it is not working.i am a member .can you help me?

davesudweeks
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Location: Oklahoma, USA

Re: My MRN isnt working

Postby davesudweeks » Sat Jan 12, 2019 10:18 am

eravrabukawaqa@mylds.com wrote:hi,my name is Emosi i try to put in my MRN and it is not working.i am a member .can you help me?

If the link 4 posts above yours doesn't help, no one here will probably be able to help you. In that case, you should speak with your ward or branch clerk who can get in touch with the Global Service Center if he cannot sort it out.


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