UNABLE TO ACCESS GENEALOGY SITE

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
SEDAME
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Posts: 1
Joined: Sun Jun 25, 2017 10:42 am

UNABLE TO ACCESS GENEALOGY SITE

Postby SEDAME » Sun Jun 25, 2017 10:48 am

THE GENEALOGY SITE DOES NOT ACCEPT MY USERNAME AND/OR PASSWORD, HOWEVER, THE SAME INFORMATION WAS USED TO ENTER THIS SITE.

russellhltn
Community Administrator
Posts: 25898
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: UNABLE TO ACCESS GENEALOGY SITE

Postby russellhltn » Sun Jun 25, 2017 11:08 am

Which site are you referring to? LDS Account only works at FamilySearch.org.
Have you searched the Help Center? Try doing a Google search and adding "site:lds.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

lethastyles
New Member
Posts: 1
Joined: Sun Jun 25, 2017 2:20 pm

Re: UNABLE TO ACCESS GENEALOGY SITE

Postby lethastyles » Sun Jun 25, 2017 2:22 pm

I have registered my mother for the free genealogy account but it then says invalid username or password, when I request the username be resent it sends it as I typed it but when I enter it and try to retrieve the password it says the user name it just retrieved for me, which is the one I registered, is invalid.

rossemaryvargas
New Member
Posts: 1
Joined: Sun Jul 16, 2017 3:31 pm

Re: UNABLE TO ACCESS GENEALOGY SITE

Postby rossemaryvargas » Sun Jul 16, 2017 3:32 pm

You need activate your account.
After sign in LDS.org>Accounts settings> verification in two steps you will see if the account is activated.

cfpops
New Member
Posts: 1
Joined: Sun Jul 16, 2017 4:45 pm

Re: UNABLE TO ACCESS GENEALOGY SITE

Postby cfpops » Sun Jul 16, 2017 4:55 pm

I just completed the username and password and thought I was granted access. I logged out, then attempted to login again. It said that either my username or password are incorrect. I had emails and text messages sent to me for the username and then for password. Those are correct, but I still cannot sign in. I have checked the forums and wiki and still cannot fix this problem. Help! David

bstickler1295
New Member
Posts: 1
Joined: Sun Jul 16, 2017 6:46 pm

Re: UNABLE TO ACCESS GENEALOGY SITE

Postby bstickler1295 » Sun Jul 16, 2017 6:48 pm

I am having the same problem. Just signed up today and it wouldn't work. I verified my account via text first and it wouldn't let me log in. Tried signing up for another account with a different email and it still would not work and I verified with email that time. I tried resetting password as well. Nothing works.

hollybarnett73
New Member
Posts: 1
Joined: Sun Jul 16, 2017 8:16 pm

Re: UNABLE TO ACCESS GENEALOGY SITE

Postby hollybarnett73 » Sun Jul 16, 2017 8:17 pm

I'm having the same problem

JohnEF1942
New Member
Posts: 1
Joined: Tue Jul 18, 2017 12:39 am

Re: UNABLE TO ACCESS GENEALOGY SITE

Postby JohnEF1942 » Tue Jul 18, 2017 12:44 am

I am having the same problem.

I am also having the same problem when trying to directly log into the Family Search Org site. However, I can login through the LDS option.

The login fails but when I get the UserID and password confirmed I get the same ID and password that I was trying to login with!

I keep going round in circles - very frustrating.

scottchochon
New Member
Posts: 1
Joined: Sun Jul 23, 2017 12:29 pm

Re: UNABLE TO ACCESS GENEALOGY SITE

Postby scottchochon » Sun Jul 23, 2017 12:32 pm

Same same here. I can log into this LDS site to pot. BtUt when it comes to logging into the family search.org site.......I get the same. I copy and pasted the user name I set up and it sent. But it doesn't recognize it when I try to recover my password and enter it in. Not much help and a lot of time wasted trying to use what I thought was an awesome app.

russellhltn
Community Administrator
Posts: 25898
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: UNABLE TO ACCESS GENEALOGY SITE

Postby russellhltn » Sun Jul 23, 2017 12:49 pm

For those who are unable to access FamilySearch, is there any punctuation in your password? I'm wondering if FS isn't accepting certain types of punctuation. % and & in particular can really be troublesome.
Have you searched the Help Center? Try doing a Google search and adding "site:lds.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.


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