Some video downloads not possible from LDS.org

Discuss ideas and suggestions around the LDS.org website.
jaustinj
New Member
Posts: 1
Joined: Sat Jun 23, 2018 10:36 pm

Re: Some video downloads not possible from LDS.org

Postby jaustinj » Sat Jun 23, 2018 10:37 pm

I have the same problem with my Macbook. Had it ever since the site went "beta."

nsingleton
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Posts: 1
Joined: Sat Jul 07, 2018 9:15 am

Re: Some video downloads not possible from LDS.org

Postby nsingleton » Sat Jul 07, 2018 9:17 am

I still can't play ANY videos on the Young Woman lessons!!! Its very frustrating! This happened back in May as well and now again. I noticed that LDS.org has been updated so I am assuming that is what it is. I have tried, Chrome, Safari, and Internet Explorer! ALL browsers don't work! I am on lesson #2 for July about Covenants. None of the videos work! WHY?

russellhltn
Community Administrator
Posts: 25319
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Some video downloads not possible from LDS.org

Postby russellhltn » Sat Jul 07, 2018 11:51 am

nsingleton wrote:I still can't play ANY videos on the Young Woman lessons!!! Its very frustrating! This happened back in May as well and now again. I noticed that LDS.org has been updated so I am assuming that is what it is. I have tried, Chrome, Safari, and Internet Explorer! ALL browsers don't work! I am on lesson #2 for July about Covenants. None of the videos work! WHY?

I assume you're taking about this page.

The videos do play for me, but the "pop over" viewer is really touchy. Any click on the video will pause/unpause. Any click outside of the video frame will close it entirely. More frustrating, there's a pop-over to the video that advises downloading if used in a meetinghouse (a very good idea), but frequently trying to click the "close" button will cause the video to pause/unpause.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

anderkur000
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Posts: 1
Joined: Wed Jan 25, 2017 9:50 am

Re: Some video downloads not possible from LDS.org

Postby anderkur000 » Thu Sep 13, 2018 3:44 pm

'
I think this might have something to do with device-specific user agent settings.
I'm not sure if the issue is with the Chrome browser or the lds.org website (although, I get the exact same issue using firefox).

But, I've found that if your device is touch-capable you can get the link to work just fine by activating it with your finger via the screen touch.
I have no idea why this works, but I've tested it with 4 different touch-capable laptops and it worked on all of them.

While it's slightly annoying for those of us that usually use a mouse, it's still more convenient than having to switch browsers.


I just figured I would share this in case it helps anyone out.

rickroeling
New Member
Posts: 1
Joined: Sun Jan 20, 2019 9:26 am

Re: Some video downloads not possible from LDS.org

Postby rickroeling » Sun Jan 20, 2019 9:44 am

Seeing similar issues 20 Jan 2019

Some lds.org videos cannot be downloaded. The Download link button below the right bottom of video does not popup anything. Observed Sunday Jan 20 2019. Two different laptops - Windows 10 w Chrome, MacOS w Chrome, MacOS w Safari. Windows 10 w Edge works. Chrome developer tools console shows that the "#download-popup" reference is having problems (below). Most but not every video page has this issue. E.g.

https://www.lds.org/media-library/video ... 9?lang=eng
https://www.lds.org/media-library/video ... u?lang=eng

Rick

Deprecation] Using unescaped '#' characters in a data URI body is deprecated and will be removed in M71, around December 2018. Please use '%23' instead. See https://www.chromestatus.com/features/5656049583390720 for more details.
2011-10-053-jesus-declares-the-parable-of-the-wheat-and-the-tares?lang=eng&_r=1:166 Uncaught ReferenceError: _satellite is not defined
at 2011-10-053-jesus-declares-the-parable-of-the-wheat-and-the-tares?lang=eng&_r=1:166
VM1126:2 Object
VM1124:2 jQuery.Deferred exception: $(...).popups is not a function TypeError: $(...).popups is not a function
at loadVideo (https://www.ldscdn.org/cdn2/csp/ldsorg/ ... 0.js:30:25)
at HTMLDocument.<anonymous> (https://www.ldscdn.org/cdn2/csp/ldsorg/ ... 0.js:299:5)
at j (<anonymous>:2:29999)
at k (<anonymous>:2:30313) undefined
r.Deferred.exceptionHook @ VM1124:2
VM1124:2 Uncaught TypeError: $(...).popups is not a function
at loadVideo (video-collection.2.0.0.js:30)
at HTMLDocument.<anonymous> (video-collection.2.0.0.js:299)
at j (<anonymous>:2:29999)
at k (<anonymous>:2:30313)
media-lib.js:32 Uncaught TypeError: jQuery(...).live is not a function
at media-lib.js:32
2011-10-053-jesus-declares-the-parable-of-the-wheat-and-the-tares?lang=eng&_r=1:1 [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://edge.ldscdn.org/cdn2/csp/ldsorg ... sicon.woff
lds.js:134 Uncaught TypeError: $(...).not(...).fixSelect is not a function
at LDS.resizeCallbacks.fixSelect.LDS.resizeCallbacks.fixSelect (lds.js:134)
at Function.<anonymous> (lds.js:134)
at Function.each (<anonymous>:2:2765)
at lds.js:134

bishopbrycebaker
New Member
Posts: 1
Joined: Mon Jan 21, 2019 1:43 pm

Re: Some video downloads not possible from LDS.org

Postby bishopbrycebaker » Mon Jan 21, 2019 1:46 pm

I suddenly am having the same problem downloading videos on LDS.org. I am a seminary teacher who regularly downloads videos on my apple ipads. I click on the download button and nothing happens.

brodersl
New Member
Posts: 1
Joined: Sun Oct 28, 2018 9:03 pm

Re: Some video downloads not possible from LDS.org

Postby brodersl » Mon Jan 21, 2019 9:31 pm

Same here. Interesting thing is, I downloaded a different browser (Firefox) and the download pop-up worked in that for the video that didn't work in Chrome.


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