Some video downloads not possible from LDS.org

Discuss ideas and suggestions around the LDS.org website.
jaustinj
New Member
Posts: 1
Joined: Sat Jun 23, 2018 10:36 pm

Re: Some video downloads not possible from LDS.org

Postby jaustinj » Sat Jun 23, 2018 10:37 pm

I have the same problem with my Macbook. Had it ever since the site went "beta."

nsingleton
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Posts: 1
Joined: Sat Jul 07, 2018 9:15 am

Re: Some video downloads not possible from LDS.org

Postby nsingleton » Sat Jul 07, 2018 9:17 am

I still can't play ANY videos on the Young Woman lessons!!! Its very frustrating! This happened back in May as well and now again. I noticed that LDS.org has been updated so I am assuming that is what it is. I have tried, Chrome, Safari, and Internet Explorer! ALL browsers don't work! I am on lesson #2 for July about Covenants. None of the videos work! WHY?

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Some video downloads not possible from LDS.org

Postby russellhltn » Sat Jul 07, 2018 11:51 am

nsingleton wrote:I still can't play ANY videos on the Young Woman lessons!!! Its very frustrating! This happened back in May as well and now again. I noticed that LDS.org has been updated so I am assuming that is what it is. I have tried, Chrome, Safari, and Internet Explorer! ALL browsers don't work! I am on lesson #2 for July about Covenants. None of the videos work! WHY?

I assume you're taking about this page.

The videos do play for me, but the "pop over" viewer is really touchy. Any click on the video will pause/unpause. Any click outside of the video frame will close it entirely. More frustrating, there's a pop-over to the video that advises downloading if used in a meetinghouse (a very good idea), but frequently trying to click the "close" button will cause the video to pause/unpause.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

anderkur000
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Posts: 1
Joined: Wed Jan 25, 2017 9:50 am

Re: Some video downloads not possible from LDS.org

Postby anderkur000 » Thu Sep 13, 2018 3:44 pm

'
I think this might have something to do with device-specific user agent settings.
I'm not sure if the issue is with the Chrome browser or the lds.org website (although, I get the exact same issue using firefox).

But, I've found that if your device is touch-capable you can get the link to work just fine by activating it with your finger via the screen touch.
I have no idea why this works, but I've tested it with 4 different touch-capable laptops and it worked on all of them.

While it's slightly annoying for those of us that usually use a mouse, it's still more convenient than having to switch browsers.


I just figured I would share this in case it helps anyone out.


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