Common issues and troubleshooting for Gospel Library for Android

Discussions around the Android version of the Gospel Library application.
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sbradshaw
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Re: Common issues and troubleshooting for Gospel Library for Android

Postby sbradshaw » Wed Aug 09, 2017 3:09 pm

flavioprado wrote:I have the same problem, please can someone from the support give an answer?

There are several issues on this thread, going all the way back to 2012 (many of the issues have been fixed). Which issue are you seeing?
Samuel Bradshaw • If you desire to serve God, you are called to the work.

eblood66
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Re: Common issues and troubleshooting for Gospel Library for Android

Postby eblood66 » Wed Aug 09, 2017 3:48 pm

flavioprado wrote:I have the same problem, please can someone from the support give an answer?

Note that this forum is just user-to-user help. To get official support you need to use the feedback link in the app itself.

PODiedrichSr
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Re: Common issues and troubleshooting for Gospel Library for Android

Postby PODiedrichSr » Thu Jan 18, 2018 12:56 pm

The editor is gives me problem. It does not recognize keys. I am having problems with Gospel Library on both my phone and my Kindle. On the phone says it is not compatible with the version of windows on the phone. On the Kindle t keeps getting messages 'failed to create download directory. I no longer receive paper copies of manuals and magazines. and depend my electronic copies. I am sure the church leadership wants members to have access to church publications. How do I get a working copy of the gospel Library again?
Last edited by russellhltn on Thu Jan 18, 2018 1:38 pm, edited 1 time in total.
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jorban
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Re: Common issues and troubleshooting for Gospel Library for Android

Postby jorban » Tue Jan 30, 2018 12:42 pm

I have a friend with android and none of the new gospel doctrine lessons appear in app. It’s only showing BoM lessons from last year. What to do?

russellhltn
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Re: Common issues and troubleshooting for Gospel Library for Android

Postby russellhltn » Tue Jan 30, 2018 1:15 pm

jorban wrote:I have a friend with android and none of the new gospel doctrine lessons appear in app. It’s only showing BoM lessons from last year. What to do?

I'd suggest reading Supported Android versions for Gospel Library. I suspect your friend is running an old version of the software.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

tanchr
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Re: Common issues and troubleshooting for Gospel Library for Android

Postby tanchr » Tue May 22, 2018 7:58 pm

Just the last couple of days my gospel library won't open. It tries then says gospel library has stopped working.

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sbradshaw
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Re: Common issues and troubleshooting for Gospel Library for Android

Postby sbradshaw » Thu May 24, 2018 7:56 am

PODiedrichSr wrote:The editor is gives me problem. It does not recognize keys. I am having problems with Gospel Library on both my phone and my Kindle. On the phone says it is not compatible with the version of windows on the phone. On the Kindle t keeps getting messages 'failed to create download directory. I no longer receive paper copies of manuals and magazines. and depend my electronic copies. I am sure the church leadership wants members to have access to church publications. How do I get a working copy of the gospel Library again?

What version of Windows does your phone have?
For the Kindle, what version of the app are you running (you can check in the app's Settings)? Are you running low on space on the device?
In the meantime, the scriptures and other materials are also available at https://www.lds.org/languages/eng/lib
Samuel Bradshaw • If you desire to serve God, you are called to the work.

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sbradshaw
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Re: Common issues and troubleshooting for Gospel Library for Android

Postby sbradshaw » Thu May 24, 2018 7:58 am

tanchr wrote:Just the last couple of days my gospel library won't open. It tries then says gospel library has stopped working.

Make sure you're running the latest version of Gospel Library (currently 4.4.2, which was released on May 15th):
https://play.google.com/store/apps/details?id=org.lds.ldssa

Also, make sure you have the latest version of Google Play Services installed:
https://play.google.com/store/apps/details?id=com.google.android.gms
Samuel Bradshaw • If you desire to serve God, you are called to the work.


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