She might try contacting the Church Data Privacy Officer: dataprivacyofficer@ldschurch.org. Better yet, seek the counsel of her stake president, and ask him to contact that office. Having suggested that avenue, I cannot promise that it will solve the problem. With the concurrence of my bishop, I already tried reporting this to issue to the privacy office almost a year ago.RussellHltn wrote:This forum is primarily user-to-user type of help. As such, we don't have the ability to fix your membership information. Only the clerk(s) in your Ward/Stake have dominion over your membership records. Some of us have tried to "fix the system" but so far have not been successful in convincing anyone that a change is needed.
So far the advice we've gotten is to have your ward clerk call Local Unit Support and keep on them until they fix it.
Failing that, I'm not sure what else to suggest other then a strongly worded letter sent to the legal department.
This good sister is certainly not alone. About 10 percent of the households in our ward are affected by this issue (having non-member spouse listed in the directory without permission, including those who do not belong to the actual household in MLS).
Given the way the software works today, her only immediate recourse is to log into the website directory herself and suppress the display of her entire household. Or ask her ward clerk to do so. Unfortunately, this action will make it impossible for most members of the unit to find her family's listing online at all.
BTW, I have never been able to understand how this online directory, as implemented, complies with the Church Handbook 2, which says in part:
21.1.15 Directories
Stake and ward directories may be published according to the following instructions:
Names, addresses and phone numbers may be included in a directory only if they are listed in a commercial telephone directory or, if they are unlisted, if the member gives permisssion.