Unable to setup Account for family member
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- New Member
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- Joined: Tue Jan 08, 2019 10:33 am
Unable to setup Account for family member
My son wants to have his own LDS gospel account so he can mark his scriptures and make notes separately, however, when I try to setup account it won't let me use my phone number for recovery. My son doesn't have his own phone. I tried using a google voice number but the verification never came through. Is there another way?
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- New Member
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Re: Unable to setup Account for family member
This is exactly my situation. Haven’t tried a virtual #. I set up accounts for all my other kids years ago- before they even had phones so they could do indexing. Following- Please Advise.
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- Community Moderators
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- Location: Dundee, Oregon, USA
Re: Unable to setup Account for family member
Just to make sure expectations are correctly set, this is a user-to-user discussion forum, _not_ an official help/support request channel. Someone who knows of a solution might visit this topic, but there's no guarantee. If you want an official response, please use the Feedback button/link on an app or web page close to where you are trying to create an account.
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- Senior Member
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- Location: Washington, USA
Re: Unable to setup Account for family member
I saw in another post today that google voice is not supported for LDS Account setup (can't recall which one exactly at the moment). You should use the feedback link as suggested, or perhaps your ward or stake technology specialist can assist.
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- Senior Member
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Re: Unable to setup Account for family member
You don't have to use a phone number for recovery. Just enter an email address and leave the phone number blank.
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- New Member
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Re: Unable to setup Account for family member
need help setting up account, thought i did but not sure, cause when i put in user name it will not come up and when i try to recover it tells me it cant recover with this account and when i try to enter a new account with user name it tells me already used? please help
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- Community Moderators
- Posts: 3827
- Joined: Thu Jan 25, 2007 11:32 am
- Location: Dundee, Oregon, USA
Re: Unable to setup Account for family member
Please use the Feedback button/link to request help/support. As has already been mentioned in this thread/topic, this is a user-to-user discussion forum, not an official help/support request channel.niceclean wrote:need help setting up account, thought i did but not sure, cause when i put in user name it will not come up and when i try to recover it tells me it cant recover with this account and when i try to enter a new account with user name it tells me already used? please help
Alternatively, please check the announcement thread/topic in this (the "LDS Account") forum. It describes a couple of alternate methods to request help.