Can’t log into family tree app
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- New Member
- Posts: 1
- Joined: Tue Dec 04, 2018 9:22 am
Can’t log into family tree app
When I tried signing up for family tree through the app using my mrn, it said that there was already an account associated with that record number, so I thought I must have signed up and forgotten, so I used the mrn option under “recover username. I keep getting a red message that either the MRN or birthdate is wrong or that there’s no account associated with my mrn (even though when I tried signing up, it said there IS an account with my mrn). Not sure what to do!
- aebrown
- Community Administrator
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- Joined: Tue Nov 27, 2007 8:48 pm
- Location: Draper, Utah
Re: Can’t log into family tree app
I'd recommend that you call FamilySearch Support at 866-406-1830. They can help you straighten out your account credentials so that you can sign in.spencerchristiandahl wrote:When I tried signing up for family tree through the app using my mrn, it said that there was already an account associated with that record number, so I thought I must have signed up and forgotten, so I used the mrn option under “recover username. I keep getting a red message that either the MRN or birthdate is wrong or that there’s no account associated with my mrn (even though when I tried signing up, it said there IS an account with my mrn). Not sure what to do!