Hello,
My name is [redacted], and I am the Branch Clerk of the [redacted] in Memphis TN. The Asst Clerk has access to MLS, but when he processes Donations, the computer does not allow him to be one of the two signees before sending the data back to SLC. I have even given him admin rights as a way of bypassing the system (or so I thought) and it still didn't work. I sent in his signature card, etc., but am at a loss as to why this is happening. Any insight would be greatly appreciated. You can reach me at byujiji@hotmail.com
butt't Clerk unable to process tithing
-
- New Member
- Posts: 6
- Joined: Mon Feb 12, 2018 2:33 pm
-
- Community Moderators
- Posts: 9861
- Joined: Mon Mar 17, 2008 12:30 am
- Location: USA, TX
Re: butt't Clerk unable to process tithing
Moderator note: personal information has been redacted. This is a public forum and all personal information is visible to the entire world.
The issue with being able to sign financial transactions requires the member to have a standard calling with financial privileges (branch clerk, assistant branch clerk, assistant branch clerk - finance). It may take more than 24 hours for a new calling to see the privileges granted. Don't forget to send in an updated signature card that includes his signature.
The issue with being able to sign financial transactions requires the member to have a standard calling with financial privileges (branch clerk, assistant branch clerk, assistant branch clerk - finance). It may take more than 24 hours for a new calling to see the privileges granted. Don't forget to send in an updated signature card that includes his signature.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
-
- Senior Member
- Posts: 2859
- Joined: Sun Jul 01, 2007 6:06 pm
- Location: Plattsmouth, NE
Re: butt't Clerk unable to process tithing
Also, your primary point of contact for issues such as this is your stake clerk, who is responsible for your training and guidance.
Dana Repouille, Plattsmouth, Nebraska
-
- Community Administrator
- Posts: 34422
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: butt't Clerk unable to process tithing
As well as a send/receive in MLS to download the permissions.jdlessley wrote:It may take more than 24 hours for a new calling to see the privileges granted. Don't forget to send in an updated signature card that includes his signature.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
-
- New Member
- Posts: 6
- Joined: Mon Feb 12, 2018 2:33 pm
Re: Asst Clerk unable to process tithing
thank you all for your input, but I gave him access months ago, when we were set up. That is what is so weird. MLS lets him in, and lets him enter the donations, but doesn't let him be one of the 'signees' when submitting the information.
That is what I need help on. Why would that be?
That is what I need help on. Why would that be?
-
- Community Administrator
- Posts: 34422
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Asst Clerk unable to process tithing
You can't give him access to this. What is his calling as recorded in LCR? And does it show up correctly in MLS?sixpacktr wrote:thank you all for your input, but I gave him access months ago, when we were set up.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
-
- Senior Member
- Posts: 3907
- Joined: Mon Sep 24, 2007 9:17 am
- Location: Cumming, GA, USA
Re: Asst Clerk unable to process tithing
The right to submit a donation batch is not related to the rights granted in the MLS user dialog. It depends only on the calling they have. In order to sign off on a donation batch he must have a calling of 'Assistant Ward Clerk' or 'Assistant Ward Clerk-Finance'. The calling 'Assistant Ward Clerk-Membership' does not have this right. You can verify if he has this right by having him log into LCR and look for the Finance tab. If he can reach the Finance section then he has an appropriate calling.sixpacktr wrote:thank you all for your input, but I gave him access months ago, when we were set up. That is what is so weird. MLS lets him in, and lets him enter the donations, but doesn't let him be one of the 'signees' when submitting the information.
And as russellhltn indicates, you also have to make sure that the calling has been downloaded from LCR to MLS. You can do that by looking a his callings in MLS.
-
- New Member
- Posts: 6
- Joined: Mon Feb 12, 2018 2:33 pm
Re: butt't Clerk unable to process tithing
Eblood66. That makes sense. I will update his calling to asst clerk instead of just membership and see what that does. Thank you so much for the direction.