Unable to successfully login to FIR app using credentials that work on LDS.org
Entering credentials yields "Invalid username and/or password".
iPhone X
iOS 11.3
LDS FIR v 1.0.1
Unable to Login to FIR
-
- New Member
- Posts: 3
- Joined: Sun Dec 11, 2016 6:48 pm
- Contact:
-
- Community Administrator
- Posts: 34418
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Unable to Login to FIR
Whap happens if you go to the website https://www.lds.org/fir
FIR is only available to certain callings.
FIR is only available to certain callings.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
-
- New Member
- Posts: 3
- Joined: Sun Dec 11, 2016 6:48 pm
- Contact:
Re: Unable to Login to FIR
No issue at all. Have been able to submit more than a dozen tickets since called as Executive Secretary.
-
- Community Administrator
- Posts: 34418
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Unable to Login to FIR
Anything odd as part of your name or password? It's possible the app doesn't properly handle punctuation.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
-
- New Member
- Posts: 3
- Joined: Sun Dec 11, 2016 6:48 pm
- Contact:
Re: Unable to Login to FIR
That would make sense. PW contains special characters (punctuation)
-
- Community Administrator
- Posts: 34418
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Unable to Login to FIR
A quick check shows the following are troublesome if they're not converted. They're "reserved characters" that are part of HTML/XML:
" - quotation mark
' - apostrophe
& - ampersand
< - less-than
> - greater-than
As a work around, you might try substituting the following for the punctuation:
"
'
&
<
>
" - quotation mark
' - apostrophe
& - ampersand
< - less-than
> - greater-than
As a work around, you might try substituting the following for the punctuation:
"
'
&
<
>
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.