Unable to Login to FIR

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chrpotr
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Posts: 3
Joined: Sun Dec 11, 2016 6:48 pm
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Unable to Login to FIR

#1

Post by chrpotr »

Unable to successfully login to FIR app using credentials that work on LDS.org

Entering credentials yields "Invalid username and/or password".

iPhone X
iOS 11.3
LDS FIR v 1.0.1
russellhltn
Community Administrator
Posts: 34418
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to Login to FIR

#2

Post by russellhltn »

Whap happens if you go to the website https://www.lds.org/fir

FIR is only available to certain callings.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
chrpotr
New Member
Posts: 3
Joined: Sun Dec 11, 2016 6:48 pm
Contact:

Re: Unable to Login to FIR

#3

Post by chrpotr »

No issue at all. Have been able to submit more than a dozen tickets since called as Executive Secretary.
russellhltn
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Posts: 34418
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to Login to FIR

#4

Post by russellhltn »

Anything odd as part of your name or password? It's possible the app doesn't properly handle punctuation.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
chrpotr
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Posts: 3
Joined: Sun Dec 11, 2016 6:48 pm
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Re: Unable to Login to FIR

#5

Post by chrpotr »

That would make sense. PW contains special characters (punctuation)
russellhltn
Community Administrator
Posts: 34418
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to Login to FIR

#6

Post by russellhltn »

A quick check shows the following are troublesome if they're not converted. They're "reserved characters" that are part of HTML/XML:

" - quotation mark
' - apostrophe
& - ampersand
< - less-than
> - greater-than

As a work around, you might try substituting the following for the punctuation:
"
&apos;
&
<
>
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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