Can't access ward map

Discussions about the Maps Tool on lds.org.
aldrin15
New Member
Posts: 1
Joined: Sat Mar 31, 2018 3:17 am

Can't access ward map

Postby aldrin15 » Sat Mar 31, 2018 3:25 am

when I try to access our ward map it doesn't display in our clerk's PC. How to fix it?

mevans
Senior Member
Posts: 1691
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Re: Can't access ward map

Postby mevans » Mon Apr 02, 2018 6:28 am

How are you accessing the map? Is it from the menu: My Account and Ward / My Ward / Ward Map? Or are you using a saved bookmark or a specific URL?

Do you see anything, or just a blank screen?

huntgrem
New Member
Posts: 0
Joined: Thu Jan 31, 2019 2:34 pm

Re: Can't access ward map

Postby huntgrem » Thu Jan 31, 2019 2:51 pm

I am having this same problem. I try to open the map and I just blank where the map should be. In the address search bar there is just a blue box and no magnifying glass. I have tried on several computers with several browsers. This is a new problem. A few weeks ago I could access it just fine. I tried clearing my cache and it didn't work.

Any other suggestions?

Thank you in advance.

mevans
Senior Member
Posts: 1691
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Re: Can't access ward map

Postby mevans » Sat Feb 02, 2019 9:23 am

I just checked and it's working for me. Are you saying that the entire screen below the menu/search bar is blank, or do you see any elements of the map, such as your ward name. Does the browser tab show your ward name on it?

jonesrk
Church Employee
Church Employee
Posts: 1741
Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Re: Can't access ward map

Postby jonesrk » Sat Feb 02, 2019 8:01 pm

I've seen the problem once yesterday and twice today. Today both times I was able to refresh the page and then it worked.
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

mevans
Senior Member
Posts: 1691
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Re: Can't access ward map

Postby mevans » Mon Feb 04, 2019 4:15 pm

I just tried it today and the ward map rendered with the boundaries, but no people appeared. I saw a message I'd never seen before pop up: "We're Having Trouble. We're sorry but our system is having a bit of trouble. Try that again or refresh your browser." I refreshed the browser and it worked.

scgallafent
Church Employee
Church Employee
Posts: 1997
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Can't access ward map

Postby scgallafent » Mon Feb 04, 2019 7:00 pm

mevans wrote:I just tried it today and the ward map rendered with the boundaries, but no people appeared. I saw a message I'd never seen before pop up: "We're Having Trouble. We're sorry but our system is having a bit of trouble. Try that again or refresh your browser." I refreshed the browser and it worked.

There was some downtime this afternoon to finish some database maintenance. We're wrapping up the last of the work and things should be stabilizing.


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